About the company
Sutherland is a global digital transformation company that combines human expertise and artificial intelligence to deliver measurable results for iconic brands worldwide.
Responsibilities
- Resolve customer problems via telephone, web, or AutoSupport.
- Research customer issues in a timely manner and follow up directly with recommendations and action plans.
- Escalate cases to more senior engineers when the problem is too complex.
- Leverage internal technical expertise and tools to provide solutions.
- Create new knowledgebase articles to capture new learning.
- Participate in technical communication within the team.
- Gain knowledge through hands-on experience and self-study, focusing on NetApp's OnTap and hardware troubleshooting.
Requirements
- Good written and verbal communication skills in English (B2 or higher).
- Good interpersonal and customer service skills.
- Basic understanding of protocols and applications: NFS, CIFS, TCP/IP, Networking, RAID, Microsoft Exchange, Veritas.
- Strong aptitude for learning new technologies.
- Ability to follow standard engineering principles.
Conditions
- Competitive compensation packages inclusive of base pay, incentives, overtime, and shift differentials.
- Annual merit increase based on performance.
- Paid training.
- Discounts for corporate and retail partners.
- Excellent training and supervisory support.
- Competitive salary with attractive PBI structure.
- Paid vacation and sick leave annually.
- Exceptional health and life insurance plan.
- Paid referral program.
- Career development and growth opportunities.
- Excellent reward and recognition programs.