About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Systems Developer based in India.
Responsibilities
- Provide Level 3 (L3) technical support for the Clarity PPM platform, acting as the primary technical escalation point for complex production incidents
- Investigate, diagnose, and resolve advanced issues involving application configuration, custom code, data integrity, reports, interfaces, integrations, workflows, and system performance
- Lead root cause analysis for critical, recurring, or technically complex production incidents
- Design, develop, configure, test, and deploy technical enhancements and solutions for Clarity PPM
- Develop, maintain, and optimize GEL scripts, NSQL queries, SQL statements, XOG integrations, REST APIs, XML interfaces, web services, reports, portlets, workflows, processes, and custom application components
- Translate functional requirements into detailed technical specifications, architecture designs, and implementation plans
- Review technical designs and development deliverables produced by other team members
- Support application services, batch processing, scheduled jobs, automated file transfers, and integrations
- Lead or support technical activities associated with Clarity upgrades, patches, hot fixes, platform changes, and production releases
- Coordinate with Broadcom on product defects, vendor-supported fixes, technical escalations, and patch-related issues
- Conduct proactive application performance analysis and recommend optimization strategies
- Lead or support unit testing, integration testing, defect resolution, UAT, and production validation
- Coordinate production deployments and maintain implementation instructions, rollback plans, and change records
- Ensure all production changes comply with SOX controls, segregation-of-duties requirements, security standards, and change-management processes
- Support SOX audits, technical control testing, evidence requests, and remediation activities
- Maintain technical runbooks, system diagrams, KEDB entries, and troubleshooting guides
- Participate in structured knowledge-transfer activities with the incumbent managed service provider
- Mentor Developer II team members and junior application administrators
- Contribute to disaster recovery planning and application restoration procedures
- Participate in the team's 16x5 operational support model and P1/P2 on-call rotation
- Lead or support planned weekend upgrades, patches, releases, deployments, and maintenance activities
Requirements
- Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline, with at least 5 years of professional software development experience; or an advanced degree with at least 3 years of relevant experience
- Significant experience developing, configuring, administering, and supporting enterprise business applications in production environments
- Advanced hands-on expertise in Clarity PPM technical development, application configuration, administration, and Level 3 production support
- Advanced proficiency in GEL scripting, NSQL, and SQL for complex development, data analysis, troubleshooting, and application support
- Strong experience with XOG, REST APIs, XML, web services, and enterprise application integration
Conditions
- Fully remote opportunity within India
- Working hours: 5:30 PM to 2:30 AM IST
- 16x5 operational support model with P1/P2 on-call rotation