About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal IT Analyst - Veeva RIM based in the United States.
Responsibilities
- Plan and implement complex enhancements, upgrades, and incremental releases for Veeva Vault RIM, including the introduction of additional modules.
- Translate business requirements into functional and technical solution specifications, assessing configuration impacts, dependencies, and overall solution fit.
- Partner with business and IT teams to ensure requirements are clearly understood and accurately translated into development and implementation activities, minimizing defects and rework.
- Collaborate with the IT System Owner to execute a strategic application roadmap aligned with business and functional objectives.
- Develop and facilitate strategies for system, application, and data integration, ensuring required interfaces are properly identified, designed, and implemented.
- Provide technical oversight and mentorship to internal and external development resources across analysis, design, configuration, development, testing, and deployment.
- Manage third-party technical resources and coordinate delivery activities to ensure quality, timelines, and business requirements are met.
- Conduct research into emerging technologies, including AI, and provide recommendations on technology trends and best practices that can improve enterprise solutions.
- Test new applications and major or minor releases, identify optimization opportunities, and recommend enhancements to improve system performance and user experience.
- Develop, deploy, and support business and application services that respond to evolving user and organizational needs.
- Troubleshoot complex application issues, conduct root-cause analysis, and drive continuous improvement in service delivery.
- Support mergers, acquisitions, and divestitures by coordinating required data extraction, migration, or import activities with relevant technical and support teams.
- Help ensure RIM capabilities support regulatory requirements, business processes, and high-quality user experiences.
Requirements
- 5+ years of IT experience, including at least 2 years of experience administering and supporting Veeva RIM environments.
- Undergraduate degree in Computer Science or a comparable combination of education and professional experience.
- Expert-level technical knowledge of RIM platforms, ideally supported by relevant Veeva or industry certifications.
- Strong understanding of RIM industry practices and regulated business processes.
- Experience with data analytics, reporting, and dashboarding tools such as advanced Microsoft Excel, Power BI, Tableau, or comparable business intelligence platforms.
- Experience providing user and application support, including troubleshooting and root-cause analysis.
- Familiarity with incident management and change management processes.
- Understanding of the SAFe Agile framework and experience working in collaborative technology delivery environments.
- Strong communication and stakeholder management skills, with the ability to work effectively with business leaders, subject matter experts, architects, developers, and technical teams.
- Ability to translate complex business requirements into practical technical solutions while communicating effectively with audiences of varying technical expertise.
- Resourceful, solution-oriented, and customer-focused approach to problem solving.
- Experience managing or working within service-level agreements is preferred.
- Familiarity with middleware, SFTP, Single Sign-On, and enterprise architecture concepts is preferred.
- Ability to operate effectively in a regulated environment where compliance, quality, reliability, and documentation are critical.
Conditions
- Base salary of $121,000–$161,500 per year, with actual compensation determined by skills, experience, location, and internal equity.
- Eligibility for short- and long-term incentive opportunities, including cash bonuses and equity incentives.
- Medical, dental, vision, and life insurance.
- Fitness and wellness programs, including fitness reimbursement.
- Short- and long-term disability insurance.
- At least 15 days of paid vacation, plus additional year-end shutdown time off from December 26–31.
- Up to 12 company-paid holidays plus 3 paid days off for personal significance.
- 80 hours of sick time per calendar year.
- Paid maternity and parental leave.
- 401(k) program with company-matched contributions.
- Employee stock purchase plan.
- Tuition reimbursement of up to $10,000 per calendar year.
- Employee Resource Group participation.
- Opportunities for professional growth, learning, and skill development within a collaborative technology environment.
- Remote work opportunity within the United States.