About the company
Affirm exists for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. We're reimagining how people access and experience financial products.
About the team
You'll work as an embedded partner on a product team, collaborating closely with Product Design, Research, Product Management, Engineering, Brand, Legal, Compliance, and Customer Experience. You'll help design and improve product experiences from discovery through launch, experimentation, and optimization.
Responsibilities
- Contribute content design to product work, shaping user flows, information architecture, content hierarchy, UX writing, and customer communications across web and native app experiences
- Work cross-functionally with Product Design, Research, Product Management, Engineering, Brand, Legal, Compliance, and Customer Experience
- Help teams understand customer problems, identify content and usability opportunities
- Write clear, accurate, concise, and human product content across in-product flows, notifications, emails, text messages, prototypes, and other customer touchpoints
- Use research, experimentation, customer feedback, and data to improve content decisions
- Participate in design sprints, critique, content reviews, and product discussions
- Help strengthen Affirm's content design practice by contributing to style guides, writing guidelines, reusable patterns
Requirements
- 2+ years of experience in content design, UX writing, content strategy, information architecture, or a related field
- A portfolio that shows strong UX writing craft, strategic thinking, and shipped product experiences
- Strong understanding of UX writing, information architecture, content hierarchy, usability, accessibility, research, experimentation, and product development
- Ability to work independently on defined projects, navigate ambiguity
- Experience collaborating with PMs, designers, researchers, engineers, legal, compliance, marketing, or brand partners
- Clear communication skills
Nice to have
- Experience in financial services, regulated industries, native app experiences, design systems, lifecycle communications, or AI-enabled content workflows
Conditions
- Remote UK
- Base pay range per year: £80,000 - £118,000
- 100% subsidized medical coverage, dental, and vision for you and your dependents
- Monthly stipends for health, wellness, and tech spending
- Equity rewards
- Remote-first with flexibility built in