Product Manager

About the company

• Retell AI transforms customer experience with voice AI for enterprises, including CVS/Aetna, American Airlines, Lenovo, and Grab.
• Backed by Y Combinator, Alt Capital, and others.
• $80M ARR, team of 50, valued at over $1.5B.

Responsibilities

• Own customer outcomes for core product areas such as voice agent behavior, onboarding, testing, and AI-driven automation
• Define strategy, roadmap, and success metrics based on customer pain, adoption, and business impact
• Develop deep customer understanding by engaging with users and reviewing call transcripts
• Author clear, outcome-driven PRDs
• Incorporate competitive and market insights into product strategy
• Partner closely with engineering to design scalable solutions
• Work cross-functionally with Sales, CX, and Customer Success
• Partner closely with design to shape end-to-end user experiences
• Drive cross-functional execution and validate solutions with customers early and often

Requirements

• 5+ years of product management experience, ideally building B2B, product-led growth (PLG) products
• Comfortable in high-velocity startup environments
• Customer-obsessed
• Strong cross-functional collaborator
• Founder-level ownership and bias toward action
• Highly organized and execution-oriented
• Experience working on AI products is a plus, voice AI experience a strong advantage

Conditions

• Cash: $200,000 – $300,000
• Competitive equity
• Location: Redwood City, CA
• Visa sponsorship available (H-1B, TN, L-1, E-3, F-1 OPT/CPT, O-1)
• 100% coverage for medical, dental, and vision insurance
• $70/day DoorDash credit
• $200/month wellness reimbursement
• $300/month commuter reimbursement