О компании
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
Обязанности
- Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
- Offer proactive guidance to optimize workloads, avoid common pitfalls, and provide tailored advice to our most advanced users.
- Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid reproduction steps.
- Ask smart, targeted questions that turn incomplete reports into actionable cases.
- Communicate clearly and empathetically with users of all levels—especially during high-impact or time-sensitive situations.
- Spot patterns across tickets and recommend improvements to documentation, tooling, and the product itself.
- Mentor junior team members and help raise the overall bar for support quality.
Требования
- 7+ years in technical support, databases, backend engineering, SRE, or similar roles.
- Deep knowledge of PostgreSQL, including autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals.
- Strong in high-performance SQL and query optimization.
- Comfortable troubleshooting complex setups, including multi-tenant schema patterns and distributed system behavior.
- Hands-on experience with cloud hosting providers like AWS and comfortable in terminal/Linux environments.
Условия
- Fully Remote
- We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
- ESOP
- Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.