About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Project Manager- Infrastructure based in Canada.
Responsibilities
- Serve as the primary client contact and relationship owner, providing a consistent point of communication throughout the project lifecycle.
- Lead client meetings, workshops, steering committees, governance forums, and executive-level discussions.
- Manage expectations around project scope, timelines, risks, deliverables, dependencies, and commitments.
- Communicate project status, risks, issues, delays, and change requests proactively and clearly.
- Own executive escalations and drive timely, transparent resolution of critical delivery issues.
- Define project scope, objectives, success criteria, milestones, and delivery priorities in alignment with client and organizational goals.
- Maintain the master project plan and oversee milestone commitments, sequencing, dependencies, and delivery trade-offs.
- Manage formal change control processes, including scope adjustments and change-order negotiations.
- Review and approve project deliverables before they are submitted to clients.
- Own client-facing status reporting, delivery metrics, forecasts, and risk and issue documentation.
- Determine and implement mitigation strategies for project risks and issues while ensuring adherence to governance and PMO standards.
- Own project budgets, forecasts, invoicing inputs, commercial performance, and overall financial health.
- Ensure project delivery remains compliant with contractual commitments and agreed commercial terms.
- Coordinate distributed, offshore, and nearshore delivery teams while maintaining effective handoffs across time zones.
Requirements
- 5+ years of technical project delivery experience with direct client-facing responsibility.
- Demonstrated experience leading complex technology projects in fast-paced and dynamic environments.
- Experience delivering technology services such as Microsoft enterprise infrastructure, including Azure, Active Directory, Microsoft 365, and SharePoint.
- Experience with document management platforms such as iManage or NetDocuments, virtualization platforms such as VMware or Nutanix, and enterprise storage, backup, and disaster recovery solutions.
- Familiarity with security operations and compliance initiatives, including SOC 2 and ISO audits.
- Experience with data center migrations, circuit installations, enterprise and solution integration, or technology-related merger and acquisition integration.
- Strong project planning, governance, risk management, financial management, forecasting, and change-order negotiation capabilities.
- Proven ability to lead cross-functional and distributed teams, including offshore and nearshore delivery organizations.
- Excellent client relationship and stakeholder management skills, with the ability to communicate effectively at both operational and executive levels.
- Ability to translate complex technical concepts into clear, accessible information for non-technical audiences.
- Strong business acumen and the ability to connect project outcomes with broader organizational and client objectives.
- High standards of ethics, confidentiality, information security, accountability, collaboration, and service orientation.
- Bachelor's degree in Business, Project Management, Management Information Systems, Computer Science, or a related field.
- PMP certification is preferred.
- Agile certification, such as Scrum Master, and ITIL certification are considered assets.
Conditions
- Competitive annual salary of CAD $100,000–$110,000.
- Fully remote work opportunity for candidates based in Ontario or Alberta.
- Full-time, permanent employment.
- Opportunity to lead high-impact technology and infrastructure initiatives for complex professional services clients.
- Broad exposure to enterprise infrastructure, cloud technologies, cybersecurity, document management, virtualization, disaster recovery, and technology integrations.
- Significant ownership over client relationships, project outcomes, budgets, governance, and strategic delivery decisions.
- Opportunity to collaborate with distributed teams across multiple regions and time zones.
- Inclusive, equitable, and accessible workplace environment.
- Commitment to fair and barrier-free recruitment and employment practices.
- Support for reasonable accommodations throughout the hiring process and employment lifecycle.