About the company
ClickHouse is a globally distributed, remote-friendly company operating in over 25 countries.
Responsibilities
- Work with strategic and enterprise ClickHouse users, customers, and prospects on onboarding, production launches, and POCs
- Provide architectural, technical, and migration guidance and assistance
- Lead projects, escalations, and meetings to enable ongoing user/customer success
- Own and oversee L3 Support Cases and Escalations, working closely with the Support L1/L2 team
- Partner closely with Product Management, Engineering, and Sales to help develop the roadmap and account plans
- Deliver high-quality 24x7 Support in a global, distributed environment
- Assist with hiring and mentoring new team members
- Develop Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs
Requirements
- 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles
- 5+ years of relevant industry experience in implementing, operating, and/or supporting scalable, fault-tolerant, distributed DBMS
- Technical breadth and depth in DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data
- Experience leading and shipping large scope technical projects
- Expertise with a public cloud provider (AWS, GCP, Azure) and their IaaS offerings (e.g. EC2)
- Excellent communication skills and ability to work in a customer-facing role
Conditions
- Remote in India, with regional travel up to 35% of the time for onsite customer visits
- Flexible work environment
- Healthcare employer contributions
- Stock options
- Flexible time off
- USD$500 home office setup for remote employees
- Global gatherings and company-wide offsites