About the company
ServiceNow is the AI control tower for business reinvention. The ServiceNow AI platform brings together any AI, any data, and any workflow.
Responsibilities
- Be a technical expert across multiple engagements to guide customers, partners, and internal team members.
- Provide a variety of knowledge across multiple workflows.
- Develop relationships with technical and business leaders at the customer site.
- Translate goals to outcomes into a customer roadmap.
- Translate business information and technical requirements into an architectural blueprint.
- Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard.
- Manage technical governance, and an delivery operating model and governance.
- Ensure instance health by working with the engagement team to reduce technical debt.
- Support the sales effort by scoping and estimating the engagement and change orders.
- Be an active contributor of leading practices and expertise related to the ServiceNow platform.
- Maintain skills / certifications.
- Support the professional development of others through means of mentoring.
- Participate in presales opportunities.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes.
- 15+ years progressive experience.
- SecOps and IRM experience preferred.
Conditions
- Full-time, Regular.
- Work Persona: Flexible or Remote.