About the company
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
Responsibilities
- KYC Operations Strategy & Roadmap: Define and own the KYC operations strategy roadmap, aligning it with Payoneer's growth targets, global compliance obligations, and risk appetite.
- Continuously improve end-to-end KYC workflows across customer onboarding and document review, and define segmented service models that tailor KYC treatment, review depth, and onboarding experience to customer type, risk tier, and market.
- Process Improvement & Automation: Identify and drive automation and AI opportunities across the KYC lifecycle to reduce manual effort, improve accuracy, accelerate decision times, and improve customer experience.
- Define and own KPIs for KYC operations, lead root-cause analysis on operational bottlenecks, and translate findings into structured improvement initiatives.
- Technology & Product Partnership: Partner with Product to define requirements for KYC tooling, vendor integrations, and platform enhancements, and to build the AI-assisted review and self-service capabilities that reduce manual workload.
- Cross-Functional Alignment: Serve as the operational voice in compliance policy discussions, ensuring new regulatory requirements are implemented through operationally viable, scalable processes.
- Collaborate with regional operations leads to adapt global KYC frameworks to local market requirements.
- Governance & Quality: Establish quality assurance frameworks and operational controls across the KYC review lifecycle, own operational readiness for regulatory audits and external examinations, and define escalation paths, exception-handling procedures, and SLA governance structures.
Requirements
- 8+ years in KYC, compliance, or financial crime operations, with at least 3 years in a strategy or senior leadership role at a global SaaS, fintech, or payments company.
- Proven track record of delivering operational improvement and AI/automation transformation programs in a high-volume, global environment, from strategy through execution and change management.
- Deep understanding of KYC/KYB frameworks, AML regulations, and risk-based approaches to customer due diligence.
- Experience applying AI in KYC or compliance operations to improve throughput and decision quality including defining use cases and partnering with product to implement them responsibly within a regulated environment.
- Strong analytical and structured problem-solving skills, with the ability to turn ambiguous data into clear priorities, plus solid business-process design experience (process mapping, workflow documentation, and change management).
- Exceptional communication, influencing, and stakeholder-management skills — able to present complex operational and regulatory topics clearly to senior leadership and influence without authority across product, technology, compliance, and regional teams.
- Operationally rigorous but commercially minded, comfortable navigating ambiguity, and collaborative by nature.
- Curious about emerging AI capabilities, with the judgment to balance innovation against regulatory and ethical guardrails.
- Nice to have: experience at a cross-border payments platform serving emerging markets.