About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Atlassian Jira / JSM Developer based in India.
Responsibilities
- Configure, customize, develop, and support Jira Software and Jira Service Management solutions in an enterprise environment.
- Design and implement Jira/JSM workflows, screens, fields, schemes, permissions, roles, notifications, and automation rules.
- Configure JSM request types, customer portals, queues, SLAs, approvals, and ITSM processes.
- Gather business and technical requirements and translate them into scalable, maintainable Jira/JSM solutions.
- Develop and maintain REST API, webhook, and enterprise-system integrations.
- Implement inbound, outbound, and bidirectional data synchronization between Jira/JSM and external systems.
- Work with Atlassian Marketplace applications, including Getint or comparable integration solutions.
- Support integrations with Oracle HRMS/Oracle Fusion, Microsoft Teams, and other enterprise applications.
- Develop and maintain automation using Jira Automation, ScriptRunner/Groovy, APIs, and webhooks.
- Troubleshoot Jira, JSM, workflow, automation, and integration issues and conduct detailed root-cause analysis.
- Perform development, unit testing, integration testing, deployment, documentation, and post-production hypercare.
- Collaborate with business stakeholders, application teams, and internal IT teams on projects, enhancements, and platform improvements.
- Prioritize Jira-native capabilities and proven Marketplace solutions before introducing custom development.
- Support production Jira/JSM environments and contribute to incident and problem resolution.
- Maintain technical documentation, configuration records, integration specifications, and other platform documentation.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
- 8+ years of overall IT experience, including at least 5 years of hands-on Jira/Jira Service Management experience.
- Proven experience delivering end-to-end Jira/JSM implementations, including configuration, customization, development, integration, enhancement, testing, deployment, and production support.
- Strong hands-on expertise with Jira Software, Jira Service Management, and Confluence.
- Advanced knowledge of Jira workflows, schemes, custom fields, screens, permissions, roles, notifications, request types, customer portals, queues, SLAs, and approvals.
- Strong experience with Jira Automation, REST APIs, webhooks, ScriptRunner, and Groovy.
- Experience with Atlassian Marketplace applications, preferably Getint or similar integration tools.
- Knowledge of Jira Assets and CMDB capabilities.
- Experience designing Jira-to-Jira and external-system integrations, including data exchange, synchronization, validation, enrichment, and workflow automation.
- Strong understanding of ITSM/ITIL processes, including Incident, Service Request, Problem, Change, Knowledge, Service Level, Asset, and Configuration Management.
- Practical knowledge of OAuth 2.0, API tokens, RBAC, secure API design, HTTPS/TLS, and secure credential management.
- Experience integrating Jira/JSM with enterprise applications and APIs.
- Knowledge of Atlassian Forge is an advantage.
- Familiarity with Python, Java, or similar programming languages is a plus.
- Strong troubleshooting and root-cause analysis skills, with the ability to independently investigate and resolve complex technical issues.
- Excellent stakeholder communication and technical documentation skills.
- Ability to work independently and collaboratively with technical teams, business stakeholders, and enterprise customers.
- Atlassian Jira/JSM certifications are an advantage.
- ITIL certification is an advantage.
Conditions
- Full-time senior-level opportunity in enterprise IT and service management.
- General working schedule.
- Opportunity to work with Jira Software, Jira Service Management, Confluence, and the wider Atlassian ecosystem.
- Exposure to enterprise-scale integrations involving APIs, webhooks, automation, and external business systems.
- Opportunity to work with ITSM/ITIL processes across incident, service request, problem, change, knowledge, and asset management.
- Technical ownership across the complete development and support lifecycle.
- Collaboration with business stakeholders, application teams, and cross-functional IT professionals.
- Opportunities to deepen expertise in Atlassian platform engineering, automation, integrations, and enterprise service management.
- Opportunity to contribute to scalable platform improvements and complex enterprise technology initiatives.