About the company
Secure Every Identity, from AI to Human. Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
Responsibilities
- Enterprise Deal & Org Provisioning: Lead end-to-end execution of complex Tier 2 customer provisioning cases, managing manual provisioning and deprovisioning alongside strategic high-value customer deprovisioning, validating contract structures, Salesforce opportunity associations, and multi-tenant org configurations while maintaining a ≥ 90% on-time SLA adherence.
- Technical Org Management & Escalations: Resolve complex technical requests, including org migrations, Salesforce account re-associations, and custom identity tenant linkages, while seamlessly routing out-of-scope issues to specialized engineering tiers.
- Deprovisioning & Security Governance: Execute rigorous deprovisioning and decommission workflows for transitioning and exiting accounts, upholding data privacy regulations, SOC 2 compliance standards, and corporate security guidelines with zero security defects.
- Reconciliation Reporting & Audit Analysis: Prepare, audit, and analyze mission-critical weekly and monthly revenue/license reconciliation reports. Proactively detect systemic data variances, perform root cause analyses, and present remediation findings to leadership.
- Cross-Functional Partner Enablement: Collaborate cross-functionally with Sales, Renewals, Customer Success, and Support teams to unblock provisioning stalls, clarify contract parameters, and deliver an exceptional customer experience.
- Process Innovation & Automation: Champion continuous improvement initiatives, identify automation opportunities in provisioning tooling, author standard operating procedures (SOPs), and optimize workflows for global operational scale.
Requirements
- Enterprise Tooling & CRM Proficiency: Demonstrated hands-on experience with Salesforce CRM, enterprise provisioning admin consoles, identity management tools, and contract lifecycle workflows.
- Troubleshooting & Triage: Proven ability to independently troubleshoot complex Tier 1 and Tier 2 provisioning exceptions, tenant configurations, permission models, and account hierarchy mismatches.
- Data Reconciliation & Analytical Mindset: Strong quantitative background with proven experience conducting multi-tier data reconciliations, trend audits, and variance pattern diagnostics with high attention to detail.
- Cross-Functional Communication: Superior written and verbal executive communication skills with a demonstrated aptitude for navigating cross-departmental partner relationships and de-escalating customer-critical issues.
- Continuous Learning & Mentorship: Track record of active peer mentorship, knowledge transfer, workflow documentation, and commitment to continuous skill enhancement and career development.