Developer Community Manager

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.

• Act as the community's primary voice: respond to questions and threads across platforms.
• Moderate channels to ensure a safe, inclusive environment; enforce guidelines and manage escalations professionally.
• Drive engagement by sparking conversations, surfacing resources, and keeping threads active.
• Host recurring office hours and AMAs with internal guests to build relationships and identify developer needs.
• Nurture emerging contributors and connect them to broader advocacy programs.
• Manage the content calendar; plan, create, and schedule engaging content with internal guests.
• Design developer challenges, prompts, and hackathons to drive participation and reward technical excellence.
• Implement gamification and badging for user recognition.
• Identify and help create technical content (tutorials, guides, use-cases) to lower entry barriers and deepen developer expertise.
• Capture and translate community feedback, pain points, and feature requests into actionable insights.
• Triage bug reports and roadmap requests; ensure closure with community members.
• Report regularly on community health metrics like engagement rate, response time, and sentiment.

• 5 years of experience in Developer relations or community management, with a track record of building communities from scratch.
• Proven success launching a community; ability to describe how you drove early engagement and scaled membership.
• Experience establishing governance, moderation, and content programs on Slack and platforms like Discourse, or Reddit.
• CS degree, equivalent software engineering experience, or a foundation in open-source development.
• Familiarity with work management or automation platforms; Smartsheet experience is a plus.
• Strong written communication; ability to write technical, warm, and human responses for all user levels.
• Proven ability to execute a content calendar that balances evergreen education with timely challenges.
• Empathy for developers; ability to celebrate wins publicly and handle sensitive feedback discreetly.
• Experience working effectively cross functionally and driving alignment.
• Data-informed: Consistently track and use community health data to drive program improvements.

• Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
• If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.