About the company
Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed.
Responsibilities
- Own the performance of your team and deliver departmental KPIs
- Develop talent mapping approaches to identify future talent and current gaps
- Remedy performance gaps utilising relevant people policy
- Develop and implement training programmes to enhance skills of Complaint Officers
- Serve as a subject matter expert on complaints management during cross-functional projects
- Maintain a proactive approach to risk management, identifying emerging trends and potential issues
- Ensure regular communication is maintained with the team
- Hire in line with company policy when there is a need to scale the team
- Continuously evaluate and enhance the operational delivery of complaints
- Analyse complaints data and identify underlying trends to drive continuous improvement
- Collaborate with cross-functional teams to influence product and process development
- Serve as a key point of contact for regulatory inquiries and audits
Requirements
- Experience in leading a team
- Strong understanding of complaints management and regulatory standards
- Experience with project management, risk assessment
- Data analysis skills
- Excellent communication and coaching abilities
Conditions
- Full-time position
- Compensation from INR 1,960,000 yearly