Manager, Cloud Services and Site Reliability

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Cloud Services and Site Reliability based in Canada.

This leadership role is responsible for the reliability, availability, scalability, and operational excellence of high-volume, business-critical SaaS applications.

• Lead, coach, mentor, and develop a high-performing SRE team, establishing clear expectations and fostering ownership, collaboration, accountability, and continuous improvement.
• Drive reliability engineering practices across critical cloud services, including SLOs, SLIs, monitoring, alerting, capacity planning, and service health reporting.
• Partner with engineering and platform teams to improve the architecture, scalability, resilience, maintainability, and operational performance of cloud-based systems.
• Own and continuously improve incident management practices, including major incident coordination, post-incident reviews, root-cause analysis, and follow-up actions.
• Champion automation, tooling, and engineering practices that reduce manual operational work and improve consistency and scalability.
• Analyze operational data, service metrics, and risk indicators to identify reliability gaps, prioritize improvements, and communicate progress to technical and business stakeholders.
• Partner with security and engineering teams to support secure, compliant, and operationally mature production environments.
• Contribute to disaster recovery, infrastructure automation, CI/CD, cost optimization, and multi-cloud initiatives where relevant.
• Improve documentation, operational readiness, and service management practices across teams.
• Evaluate tools, technologies, and vendors that can strengthen service reliability and operational effectiveness.
• Influence cross-functional stakeholders and help establish a culture focused on resilient systems, measurable service health, and continuous improvement.

• 5+ years of experience in SRE, DevOps, infrastructure, cloud operations, or a related technical operations discipline, including experience leading or managing technical teams.
• Strong understanding of cloud platforms, distributed systems, production operations, and modern site reliability engineering principles.
• Hands-on experience implementing or improving SLOs, SLIs, monitoring, alerting, incident response, and post-incident review processes.
• Demonstrated ability to hire, mentor, coach, and develop engineers while creating a healthy, inclusive, and accountable team culture.
• Strong communication and stakeholder-management skills, with the ability to explain complex technical concepts to engineers, product teams, and business leaders.
• Proven track record of using operational data, structured problem-solving, and technical insight to improve reliability and team effectiveness.
• Experience with infrastructure automation, CI/CD, disaster recovery, cost optimization, or multi-cloud environments.
• Ability to influence operational change across teams and drive adoption of improved processes, documentation, and reliability practices.
• Strong judgment and prioritization skills, with the ability to balance immediate operational needs against longer-term reliability and engineering improvements.
• Comfortable working in a fast-paced environment where collaboration, ownership, and continuous learning are essential.

• Anticipated salary range of $151,000–$200,000, with actual compensation based on skills, experience, qualifications, location, budget, and applicable employment requirements.
• Equity in the form of non-qualifying stock options.
• High-quality health benefits.
• Retirement plan with employer matching.
• Flexible Time Off and Paid Time Off benefits.
• Career development and growth opportunities.
• Internal mobility and cross-training opportunities.
• Volunteer opportunities.
• Remote-friendly work environment.
• Opportunity to make a meaningful impact on the reliability and resilience of business-critical SaaS services.