About the company
Databricks is the Data and AI company. More than 20,000 organizations worldwide—including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500—rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics, and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog.
Responsibilities
- Lead a high-impact post-sales technical organization that helps government customers realize value from the Databricks Data Intelligence Platform, ensuring complex Data and AI initiatives move from concept to production securely and effectively.
- Lead DSA managers and a growing team of Delivery Solution Architects responsible for technical strategy, customer outcomes, platform adoption, and usage growth across the Public Sector.
- Make investment and coverage decisions with regional Sales and Field Engineering leaders, shape the DSA function’s value proposition for Public Sector, and build an organization that delivers predictable customer outcomes.
- Recruit, coach, and scale a diverse, high-performing team of DSAs and managers; foster psychological safety, collaboration, and customer obsession.
- Define, operationalize, and continuously improve the post-sales execution strategy for Databricks’ Public Sector business.
- Partner with Sales, Solutions Architecture, Professional Services, Customer Success, and strategic partners to align account plans, technical success plans, resource investments, and growth strategies.
- Establish account assignments, customer coverage, prioritization, capacity planning, and resource allocation for strategic Public Sector accounts.
- Standardize how DSAs guide customers from use-case discovery and architecture through implementation, production go-live, adoption, and platform expansion.
- Lead a technically excellent DSA organization with expertise in cloud data platforms, data engineering, warehousing, ETL/ELT, streaming, governance, machine learning, generative AI, and agentic applications.
- Ensure customers receive practical, secure, scalable architectural guidance for production data products, analytics platforms, AI applications, and mission-critical workloads.
- Apply Public Sector requirements—including security, compliance, governance, mission continuity, procurement, and complex stakeholder environments—to architecture and delivery decisions.
- Serve as a trusted executive technical advisor for select strategic customers, linking technical roadmaps and modernization programs to agency missions and measurable outcomes.
- Build executive and operational relationships with customer technical, program, procurement, operational, and leadership stakeholders to accelerate adoption and long-term value.
- Create operating mechanisms, playbooks, metrics, and review cadences to monitor customer health, delivery progress, adoption, usage growth, risks, escalations, and forecasted expansion.
- Drive cross-functional resolution of delivery blockers and escalations, and provide leadership feedback on field processes, product needs, programs, and organizational investments.
Requirements
- 7+ years of customer-facing experience in technical delivery, architecture, consulting, customer success, professional services, or post-sales leadership roles.
- 5+ years of people-leadership experience, including recruiting, coaching, developing, building career paths, leading managers, and scaling multi-level technical organizations.
- Experience building and leading post-sales, delivery, customer success, architecture, consulting, or professional-services organizations.
- Deep expertise in cloud data and AI technologies, including data engineering, data warehousing, analytics, ETL/ELT, data governance, machine learning, data science, and AI.
- Demonstrated success delivering production-grade data products, analytics platforms, AI solutions, and other scalable, secure, and governable customer workloads.
- Ability to lead teams through architecture decisions, technical success planning, delivery execution, production go-lives, and customer-growth strategies.
- Deep understanding of Public Sector and regulated customer environments, including mission priorities, complex stakeholder models, governance requirements, and long planning cycles.
- Executive presence and business acumen to engage senior leaders, manage strategic accounts, and make portfolio-level resource, investment, coverage, and prioritization decisions.
- Strong cross-functional leadership and communication skills, with experience partnering across Sales, pre-sales, Professional Services, Customer Success, Engineering, Product, Marketing, and external partners to resolve escalations, mitigate risk, remove blockers, and improve customer outcomes.
- U.S. citizenship is required due to federal contract and Public Sector client-support requirements. Candidates must reside in Washington, D.C., Maryland, or Virginia.
- Bachelor’s degree in Computer Science, Information Systems, Engineering, a related technical field, or equivalent practical experience.
Conditions
- Willingness to travel up to 30%, primarily within the Washington, D.C. metro area and to customer locations as needed.
- Zone 2 pay range: $249,600–$343,200 USD. Compensation depends on job-related skills, experience, certifications and training, and work location. The total compensation package may include an annual performance bonus, equity, and benefits.
- Benefits and perks vary by region.