About the company
ServiceNow is the AI control tower for business reinvention. Our AI platform brings together any AI, any data, and any workflow, helping 85% of the Fortune 500 work smarter, faster, and better.
Responsibilities
- Own the technical roadmap for enterprise mobile platform capabilities across Android and iOS
- Establish and run on-call rotations, incident response processes, and a blameless postmortem culture
- Define reusable frameworks, SDKs, and platform patterns that accelerate application development
- Partner with Product, Design, AI, Infrastructure, and Business leaders
- Design mobile platform capabilities for enterprise applications across customer service, field service, operations, and productivity workflows
- Lead architecture for synchronization, offline-first experiences, notifications, inbox experiences, real-time interactions, and workflow execution
- Lead critical architecture reviews and complex technical decisions
- Own the mobile build and delivery pipeline, including CI/CD reliability, build speed and test infrastructure
- Establish standards for observability, telemetry, mobile performance benchmarking, release quality, and production readiness
- Mentor Engineering Managers, Staff Engineers, Principal Engineers, and senior technical contributors
Requirements
- 12+ years of software engineering experience with significant experience leading mobile engineering organizations (Android and iOS)
- 3+ years leading engineering managers or multi-team organizations
- Strong technical depth in mobile architecture, APIs, distributed systems, cloud-native services, networking, security, data synchronization, and MAM/MDM enterprise integrations
- Track record building and scaling enterprise-grade mobile applications or mobile platforms at large scale
- Experience building or integrating generative AI, LLM-powered experiences, AI agents, or copilots into mobile or enterprise applications
- Working knowledge of RAG, prompt engineering, agent orchestration, tool use, evaluation frameworks, guardrails, and AI safety principles
- Familiarity with AI platforms and frameworks such as Azure AI, OpenAI
Conditions
- Full-time, Regular employee type
- Region: AMS - North America and Canada
- Work Persona: Flexible