About the company
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Responsibilities
- Provide project management practices, such as planning, scheduling, monitoring, risk management, etc., to drive rigorous project execution throughout the project lifecycle
- Apply project management expertise from the Now Create implementation methodology and prescriptive guidance to promote engagement delivery to drive successful customer outcomes
- Manage cross-functional projects and teams, senior-level stakeholders and customers to provide an exceptional customer experience
- Drive and foster collaboration and efficient decision-making between all internal and external stakeholders, including partners and customers
- Provide regular (weekly, monthly, quarterly) updates to customers as well as to internal stakeholders
- Facilitate project planning meetings, reviews, and retrospectives
- Provide project governance to manage requirements in line with agreed to scope, time, schedule, and business objectives
- Develop and present the project value proposition to customers as part of the initiative and on-going collaboration
- Identification and execution of risk assessment, prevention, and mitigation plans, and efficient identification, tracking and resolution of issues
- Identify gaps between actuals and plan of record, proposing solutions and driving resolutions
- Ensure complete knowledge transfer, record updates, lessons learned, and all transition activities are taking place at the end of each engagement
Requirements
- Minimum of 8+ years of high-tech/SaaS industry experience
- 5+ years in a customer-facing project management role as part of a professional services organization or similar role
- 5+ years of experience with technology products
- Project Management certification in PMI or similar, desired
- Agile Scrum experience and Scrum Master certification preferred
- Excellent written and verbal communication skills to include technical and business concepts
- Excellent negotiation and persuasion skills
- Must enjoy working in a highly collaborative fast-paced environment with a willingness to learn new things independently
- Prior experience with implementing or su