About the company
Bandwidth is a global communications software company and Tier 1 network operator. We own the network we build on, so the problems you'll solve here are bigger, more complex, and more impactful. As communications shifts to AI, we're the infrastructure layer making it possible.
Responsibilities
- Works independently to solve common unambiguous global billing inquiries via telephone and ticketing system within established SLAs resolving issues utilizing multiple billing platforms, collaboration and resources.
- Develops proficiency with tools, reports and portals used by the billing operations team to handle a variety of customer billing inquiries.
- Learns how to analyze global contracts, invoices, and billing detail records to assist with internal and external customer inquiries confirming validity and accuracy of associated billing.
- Processes invoice disputes in accordance with documented processes and procedures while working directly with customers to correct issues, building and maintaining client relationships.
- Creates relationships with key billing partners such as Customer Success, Sales, Finance, and other internal stakeholders.
- Regularly attending product meetings to obtain knowledge on new products and existing products.
- Supports monthly revenue close cycle within established deadlines.
- Demonstrates accountability and ownership for the quality and timeliness of work.
- Interfaces with Bandwidth leadership effectively communicating status, defining critical issues & impacts, designing mitigation plans, and articulating/driving required decisions.
- Complete special projects that require collecting, analyzing, and processing global telecommunications and network service data.
Requirements
- Bachelor’s Degree
- 1 to 2 years experience in customer service.
- 1 year of billing experience a plus!
- Strong verbal and written communication skills.
- Intermediate - Advanced Excel skills.
- Critical thinking, analytical, problem solving, and organizational skills.
- Ability to focus, complete tasks accurately and thrive in a fast-paced environment.
- Positive attitude is necessary!
- Bonus: 1-2 years analytical experience, Salesforce, Netsuite or Zendesk experience, Microsoft Office, SQL/Snowflake database.
Conditions
- 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
- All new hires receive four weeks of PTO.
- PTO Embargo: when you take time off, you’re embargoed from working.
- Additional PTO can be earned through volunteer hours and Bandwidth challenges.
- “Mahalo moments” program grants additional time off for life’s most important moments.
- 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.