About the company
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo brings to our workplace each and every day. We believe everyone deserves a fair shot at success.
About the Team
The GTM Incentive Compensation owns the design, governance, administration, and operational integrity of incentive compensation programs across Klaviyo's go-to-market organization, partnering closely with Sales, Customer Experience, Partnerships, Finance, HR, and Business Systems.
About the Role
We are looking for a detail-oriented and analytical Senior CX Compensation Analyst to support the administration and continuous improvement of incentive compensation programs for Klaviyo's Customer Experience organization. This is a mid-level role, ideal for someone who wants to build deep expertise in compensation operations while developing broad exposure to sales operations, finance, and systems work.
Responsibilities
Customer Experience Compensation Administration
- Administer monthly/quarterly incentive compensation calculations for the Customer Experience organization
- Apply crediting logic and plan rules consistently, flagging exceptions or edge cases for review
- Maintain compensation plan documentation, quota/target records, and payee assignments for the CX population
- Partner with CX leaders to answer plan questions and explain payout calculations
Ticket Resolution & Stakeholder Support
- Serve as a first point of contact for compensation inquiries and disputes submitted via ticketing systems
- Investigate discrepancies by tracing transactions through Salesforce and underlying data sources
- Escalate complex or policy-level questions to the Senior Manager
Reporting, Analytics & Modeling
- Build and maintain dashboards and reports in Tableau/Looker to track attainment, payouts, and plan performance
- Write SQL queries to pull, validate, and reconcile compensation and transaction data
- Support financial modeling and scenario analysis for plan design changes, budgeting, and accruals
- Identify data quality issues and partner with Systems teams on fixes and process improvements
Cross-Functional Process Support
- Support the broader Incentive Compensation team during planning cycles
- Partner with Systems and Finance teams on process improvements, automation, and audit/controls work
- Contribute to team operating cadences and documentation standards
Requirements
- 3-5 years of experience in compensation, on either sales/revenue operations or finance teams
- SQL experience required; comfort querying and validating data from multiple sources
- Experience working with Salesforce (or a comparable CRM), and compensation management tools
- Experience with BI/reporting tools such as Tableau or Looker, and ETL tools (Python, Alteryx, etc.) preferred
- Strong modeling skills (advanced Excel/Google Sheets)
- Excellent written and verbal communication skills
- High attention to detail and strong organizational skills
- Comfortable working cross-functionally with CX leaders, Systems, Operations and Finance teams
Conditions
- Location: Boston, Hybrid 3x per week
- Reporting to: Senior Manager, GTM Incentive Compensation
- Total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits