Site Reliability Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Instituição de Pagamento - Analista SRE Pleno based in Brazil.

This is a mid-level Site Reliability Engineering role focused on ensuring the availability, performance, and reliability of financial and payment technology solutions.

• Create, adjust, and remove monitoring alerts across email and monitoring platforms, evaluating their effectiveness and maintaining the related knowledge base.
• Monitor payment processing flows and overall platform health to proactively identify potential operational risks.
• Analyze application server and database performance, including SQL maintenance routines, to support system reliability and efficiency.
• Monitor compliance with contracted SLA and uptime targets, escalating risks and breaches to coordination and management when necessary.
• Analyze, identify, and resolve incidents and service requests according to established operational processes.
• Immediately escalate systemic unavailability and critical incidents to the appropriate coordination and management teams.
• Collect technical evidence for the creation of issues and work requests related to critical incidents that have not yet been classified as bugs.
• Document incident resolutions and publish relevant solutions in the knowledge base to strengthen operational continuity.
• Create and submit formal change requests for system and infrastructure maintenance activities.
• Plan and execute cloud environment updates and resource-sizing activities in collaboration with infrastructure teams.
• Support version validation and testing before releases are promoted to production.
• Maintain the release and patch calendar and communicate planned changes to relevant stakeholders and operational teams.
• Recommend product and operational improvements based on incident patterns, demand trends, and recurring challenges.
• Participate in daily team meetings, sharing operational insights and supporting the resolution of issues raised by internal teams.
• Stay current with emerging technologies, operational procedures, technical manuals, and product releases.
• Execute activities requiring formal approval in accordance with established governance processes.
• Manage access controls for authorized users who provide operational and technical support.

• Professional experience in Site Reliability Engineering, production support, infrastructure, systems operations, or a related technology discipline.
• Strong understanding of system availability, performance, monitoring, incident management, and operational reliability.
• Experience creating, configuring, and evaluating monitoring alerts and maintaining technical knowledge bases.
• Ability to analyze application and database performance, with practical knowledge of SQL maintenance routines.
• Experience supporting cloud environments and coordinating infrastructure resource sizing and system updates.
• Familiarity with change management processes, formal change requests, version releases, patches, and production deployments.
• Ability to investigate incidents systematically, collect technical evidence, identify root causes, and escalate critical issues appropriately.
• Strong organizational skills for managing operational calendars, documentation, procedures, and multiple concurrent priorities.
• Excellent communication and collaboration skills, with the ability to interact effectively with infrastructure, product, technology, and leadership teams.
• Proactive mindset focused on identifying risks before they become incidents and continuously improving operational processes.
• Strong sense of responsibility, attention to detail, and commitment to security, reliability, governance, and regulatory compliance.
• Comfortable working in a regulated financial and payments environment where operational controls and formal approvals are essential.

• Annual bonus of up to 3.3 salaries.
• Career development plan supported by 360° performance evaluations, continuous feedback, internal recognition, and regular 1:1 meetings with management.
• Financial education, psychological guidance, legal counseling, and social support programs.
• Unimed health insurance and life insurance.
• Support for flu vaccination and employee wellness initiatives.
• Meal/food allowance.
• Coffee and fresh fruit available at the office.
• Recreation space with leisure areas, barbecue facilities, and games.
• SESC partnership providing access to cultural, educational, and tourism activities.
• Education allowance and support for learning new languages.
• Incentives to attend industry events and pursue professional certifications.
• Transportation allowance, private parking, and bicycle parking.
• Birthday voucher.
• 40-hour workweek with flexible working hours.