About the company
ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Responsibilities
- Analyze customer use cases: work directly with customer business and technical teams to understand their processes, data, and goals across sales automation, CPQ, customer service, and field service, and translate ambiguous problem statements into well-scoped agentic AI use cases with clear success criteria.
- Architect the solution: design agentic AI solutions on the ServiceNow platform — agent workflows, tool and system integrations, data and context design, and guardrails — that fit cleanly into the customer’s existing landscape and deliver measurable outcomes.
- Deploy into production: own the path from design to live deployment: build and configure the solution, integrate with customer systems, validate behavior against intent, and shepherd it through the customer’s environment into production use.
- Set the technical strategy and standards for the group: define the multi-engagement technical direction, reference architectures, reusable deployment patterns, and solution accelerators the FDE team applies across customers, so successful engagements scale rather than being rebuilt each time.
- Be the customer’s trusted technical advisor: serve as the senior engineering voice in customer conversations — from working sessions to executive discussions.
Requirements
- Customer-facing engineering experience
- Ability to analyze business and AI use cases
- Experience designing and deploying agentic AI solutions
- Strong understanding of solution architecture and deployment patterns
- Ability to work directly with customers in discovery, solutioning, and deployment
Conditions
- Full-time, Regular
- Region: AMS - North America and Canada
- Work Persona: Flexible or Remote