About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. The partner is looking for an Associate Systems Engineer based in India.
Responsibilities
- Monitor application performance and infrastructure availability using AppDynamics, LogicMonitor, Azure Monitor
- Perform routine health checks and assist with performance monitoring and troubleshooting of SQL databases
- Monitor and maintain Windows servers and IIS, applying configurations, updates, and patches
- Monitor interface subsystems to ensure reliable connectivity and data flow
- Provide Level 1 and Level 2 systems support, investigating alerts and diagnosing incidents
- Maintain technical documentation covering configurations, procedures, and incident responses
- Participate in root cause analysis to reduce future incidents
- Collaborate with cross-functional teams on system upgrades, patches, and configuration changes
- Respond promptly to monitoring alerts to maintain availability and meet SLAs
- Stay informed about monitoring technologies and recommend improvements
Requirements
- Bachelor's degree in Computer Science, IT, or related field, or equivalent experience
- 1–3 years of experience in systems monitoring, technical support, IT operations, or similar
- Familiarity with AppDynamics, LogicMonitor, and Azure Monitor
- Basic knowledge of SQL databases, including performance monitoring and troubleshooting
- Understanding of Windows Server administration and IIS management
- Experience monitoring server availability, performance metrics, alerts
- Strong troubleshooting and analytical skills
- Excellent attention to detail
- Strong written and verbal communication skills
- Willingness to work in a 24/7 support environment, including 9-hour or 12-hour shifts, evenings, weekends, and on-call rotations
Preferred qualifications:
- Familiarity with AppDynamics and LogicMonitor
- Knowledge of healthcare applications or healthcare IT environments
- Understanding of ITIL principles
Conditions
- Competitive salary and benefits package
- Full-time employment
- Remote work location in Pune–Baroda, India
- Professional development opportunities in systems monitoring, infrastructure support, incident management
- Collaborative culture
- Career development in IT operations and systems engineering
- Hands-on exposure to enterprise monitoring tools, Windows infrastructure, SQL databases
- 24/7 support environment with shifts, evenings, weekends, and on-call rotations