New Relic is a global team of innovators and pioneers dedicated to shaping the future of observability.
Builds an intelligent platform that empowers companies to thrive in an AI-first world.
Responsibilities
Ensure timely and accurate calculations and recording of monthly commission payments and SPIFFs for sales incentive employees based on Sales Compensation plan provisions.
Calculate and process monthly commission payments using both a Google Sheets-based commissions model and the Sales Compensation System (Xactly Incent).
Manage Leave of Absence (LOA) processing and SDR team commissions.
Log, track, and resolve incoming Sales Compensation inquiries across shared communication channels, including the team mailbox and dedicated Slack channels, to ensure SLA compliance.
Develop a deep understanding of sales compensation policy, systems (Xactly), and reporting tools to meet sales compensation SLAs.
Work with team to implement sales compensation platform updates and Xactly setups to reflect sales hierarchy, plan rules, rate tables, quotas, etc.
Perform audits to ensure data integrity between Xactly Incent and commission plan documents.
Administer and manage Plan Documents and Management By Objectives (MBOs).
Distribute, track, and report on the status of Commission Plan acceptance.
Oversee administrative management of the Global Sales Roster and Master File.
Execute BCM Data pulls as required.
Retrieve and analyze data using Google Sheets, Excel, Salesforce.com, Tableau, and other data/BI platforms.
Collaborate with the People team, Sales Operations, Revenue Operations, and Payroll teams to process new hires, terminations, promotions, and transfers within Xactly Incent.
Leverage AI tools and modern technologies to automate existing workflows.
Provide analytical support and ad-hoc research on related variable pay projects.
Requirements
Bachelor's degree in Accounting, Finance, or Economics.
3–5 years of working experience in sales compensation and analysis.
Strong knowledge of sales incentive compensation concepts, sales data tracking processes, and methodologies.
Hands-on experience using Xactly Incent platform and Salesforce.
Proficient with Google Workspace (Sheets, Docs, Slides) and Microsoft Office.
Excellent verbal, analytical, written communication, and interpersonal skills.
Comfortability with ambiguous problems, curiosity, willingness to ask questions, and ability to deliver results under tight deadlines.
Self-starter with exemplary organizational skills and a positive, 'can-do' attitude.
Demonstrated experience working with cross-functional, cross-departmental, and virtual teams.
Conditions
Location: Bangalore (Remote).
Work Timings: Able to work rotating shift schedules, supporting US hours (5:00 PM – 2:00 AM IST) during the first half of the month and EMEA hours (2:00 PM – 11:00 PM IST) during the second half.
Extended working hours may occasionally be required during quarter-close periods.
Q1 (Fiscal year starting Apr) involves a higher workload due to the annual GTM plan roll-out, including User Acceptance Testing (UAT) and bulk plan document distribution.