About the company
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Responsibilities
- Lead and nurture a high-performing engineering team across the US and EU, facilitating career development, performance growth, and a collaborative team culture.
- Champion a shift from reactive delivery to proactive technical ownership, establishing best practices for platform reliability and cross-regional alignment.
- Architect and execute key global infrastructure expansions across complex environments (including FedRAMP High / IL4, India, and Australia).
- Guide decisions around microservices, Go-based services, and extreme-scale cellular architectures capable of handling sub-second latency data ingestion and stream processing.
- Partner closely with Engineering, Security, and Product teams to align roadmaps, remove delivery blockers, and safeguard production reliability.
- Oversee production environments and high-severity incident responses, championing robust GitOps and infrastructure-as-code practices.
Requirements
- 8+ years of total software engineering experience with 2–4+ years of direct people management experience. A BS/BA degree or equivalent practical experience is required.
- Hands-on proficiency in Golang (including performance tuning and concurrency) sufficient to mentor engineers and conduct code reviews.
- Proven expertise in Kubernetes and Docker for managing cloud-native microservices and integration workflows.
- Demonstrated experience managing production environments, coordinating on-call rotations, and leading high-severity incident responses in 24/7 SaaS or distributed environments.
- Proven success managing or collaborating with distributed teams across time zones (US Central/Eastern time zones required to align with EU/US schedules).
- Bonus points: Depth across AWS, Azure, or GCP, with experience navigating strict security frameworks like FedRAMP High / IL4; Operational experience with Kafka, Helm, GitOps workflows (ArgoCD/Flux), and Terraform (or Atlantis); Familiarity with AI tools/LLMs (Claude, GitHub Copilot, ChatGPT) for automated operational analysis and remediation, or exposure to open standards like Model Context Protocol (MCP); Prior background in B2B SaaS or the Observability domain.
Conditions
- This role is eligible for a corporate bonus plan.
- New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.
- We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.