Strategic Services Director

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Services Director - DMC based in United States.

• Drive growth of DMC services across existing accounts and new business prospects in collaboration with commercial and operational teams.
• Build, strengthen, and expand relationships with key DMC stakeholders and decision-makers within client organizations.
• Lead DMC sales opportunities from initial discovery through solution development, pricing, proposal creation, bid defense, and contracting.
• Research client requirements and business challenges and translate them into relevant DMC service solutions.
• Develop and execute prospecting activities, including email outreach, cold calling, conferences, networking, and other business development initiatives.
• Monitor market trends, competitive developments, and emerging opportunities within the DMC landscape and communicate actionable insights to commercial stakeholders.
• Maintain strong knowledge of available services, capabilities, and clinical research market needs.
• Manage accounts, opportunities, contacts, activities, and communications accurately within Salesforce or another CRM platform.
• Partner with internal operational teams to support successful implementation of sold solutions and maintain strong client satisfaction.
• Support the planning and execution of quarterly field marketing activities, including webinars, conferences, presentations, customer events, and industry engagements.
• Develop territory and key-account strategies that maximize revenue opportunities and customer engagement.
• Manage travel planning and resources effectively to maximize customer interactions and commercial impact.
• Submit timely and accurate expense reports.
• Travel approximately 40–60% of the time to support customers, conferences, and business development activities.

• Bachelor’s degree in Business, Marketing, or a relevant field, or an equivalent combination of education and professional experience.
• At least 5 years of experience in sales or account management within the life sciences industry.
• Strong knowledge of Data Monitoring Committee requirements, market needs, customer challenges, and the competitive landscape.
• Solid understanding of the clinical research industry, preferably with exposure to study participant protection or human research protection.
• Demonstrated ability to identify customer needs and translate them into compelling, value-driven solutions.
• Experience developing and executing territory and key-account sales plans is preferred.
• Proven ability to sell to established customers while also identifying, prospecting, and converting new customers.
• Strong consultative and interpersonal selling skills with the ability to establish credibility and influence stakeholders.
• Strong business acumen and strategic thinking.
• Excellent verbal, written, presentation, negotiation, and relationship-building skills.
• Proficiency with CRM platforms, preferably Salesforce.
• Ability to work effectively and independently in a remote environment.
• Strong collaboration skills and the ability to coordinate effectively with commercial, operational, and marketing teams.
• Comfortable managing multiple opportunities, priorities, and deadlines in a dynamic environment.
• Ability to sit or stand for extended periods at a workstation and occasionally carry, raise, or lower objects weighing up to 10 pounds.
• Strong focus, attention to detail, listening, comprehension, and verbal communication skills.
• Willingness and ability to travel approximately 40–60% of the time.

• Base salary range of $80,000–$160,000, depending on location, skills, experience, and other relevant factors.
• Potential eligibility for a variable bonus in addition to base salary.
• Health coverage.
• Paid holidays.
• Additional employee benefits and programs.
• Fully remote work arrangement within the United States.
• Opportunity to work at the intersection of clinical research, life sciences, and innovative services.
• High visibility with clients, DMC stakeholders, and industry decision-makers.
• Significant opportunities to develop strategic sales, business development, and account-management expertise.
• Cross-functional collaboration with commercial, operational, and marketing teams.
• Opportunity to contribute to solutions supporting clinical research and the advancement of human health.