IT Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Support Engineer based in India.

Join a fast-paced, globally distributed IT team supporting employees across a technology-driven organization.

• Provide responsive Tier 1 and Tier 2 IT support, resolving employee issues through ticketing systems and monitoring relevant IT communication channels.
• Manage end-to-end laptop provisioning and de-provisioning for Mac and Windows devices through external technology partners.
• Coordinate global employee onboarding and offboarding processes, ensuring timely access, equipment, and IT support.
• Deliver IT training and guidance to employees to help them effectively use internal technology and systems.
• Administer identity and access management platforms, including Google Workspace and Okta, while supporting secure authentication and provisioning processes.
• Manage and maintain endpoint and device-management environments, including Microsoft Intune and JAMF.
• Support SAML/SSO, SCIM provisioning, SPF/DKIM, VPN, and Azure/Microsoft ADFS-related IT operations.
• Identify recurring issues and operational gaps, then develop improvements that increase reliability, efficiency, and scalability.
• Document IT procedures, troubleshooting guidance, and best practices to continuously expand and improve the internal IT knowledge base.
• Apply a security-first mindset to IT operations, anticipating edge cases and proactively addressing potential risks.
• Work collaboratively with teams across the organization to deliver dependable IT services and improve the overall employee technology experience.

• 5+ years of professional IT experience, including at least 2 years of experience implementing or managing IT management software.
• Demonstrated ability to independently execute IT operations end-to-end within a small, fast-moving organization.
• Advanced hands-on expertise with macOS, Windows, Microsoft Intune, JAMF, SAML/SSO, SCIM provisioning, SPF/DKIM, VPNs, and Azure/Microsoft ADFS.
• Strong understanding of endpoint management, identity and access management, device provisioning, and enterprise IT support processes.
• Experience providing Tier 1 and Tier 2 technical support and managing employee onboarding and offboarding workflows.
• Strong security awareness with a focus on reliability, preventative controls, and anticipating unusual or edge-case scenarios.
• Excellent troubleshooting, analytical, and problem-solving abilities, with the confidence to work independently and make sound operational decisions.
• Proactive approach to process improvement, documentation, and building scalable IT practices.
• Strong written and verbal communication skills, with the ability to collaborate effectively across technical and non-technical teams.
• Growth mindset, curiosity, adaptability, and willingness to continuously learn and improve in an evolving technology environment.

• Fully remote opportunity for candidates based in India.
• Opportunity to work within a globally distributed, technology-focused environment.
• Hands-on exposure to modern IT infrastructure, endpoint management, identity, security, and collaboration technologies.
• Opportunity to take ownership of end-to-end IT operations and make a tangible impact on employee productivity.
• Environment that encourages continuous learning, experimentation, and professional growth.
• Opportunity to build and improve scalable IT processes, documentation, and knowledge-management practices.
• Collaborative culture focused on teaching, learning, inclusion, and continuous improvement.
• Opportunity to work alongside teams building and supporting advanced data science and AI technology.