CRM Developer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CRM Senior Developer/Administrator based in the United States.

• Own the day-to-day administration, maintenance, support, and continuous improvement of Dynamics 365 Customer Engagement, Dataverse, and associated Power Platform environments.
• Manage users, teams, business units, security roles, permissions, service accounts, upgrades, and other platform administration activities.
• Serve as the internal escalation point for complex CRM, Power Automate, integration, security, data, and production issues.
• Troubleshoot technical issues, identify root causes, coordinate recovery efforts, and clearly communicate status, risks, and recommended next steps.
• Configure and develop Dynamics 365 and Dataverse components, including tables, fields, relationships, forms, views, dashboards, business rules, business process flows, model-driven applications, and Power Automate workflows.
• Develop and maintain CRM customizations using JavaScript, C# plugins, Dataverse Web API, REST APIs, and other supported development patterns.
• Support integrations and bidirectional data flows between Dynamics 365 and other business applications, including data imports, migrations, synchronization, monitoring, and data-quality remediation.
• Manage solutions and deployments across development, testing, and production environments, including source control, testing, UAT, releases, rollback procedures, monitoring, and production validation.
• Partner directly with business stakeholders to understand challenges, clarify requirements, and determine whether configuration, automation, or custom development is the most appropriate solution.
• Collaborate with Product, Engineering, business systems architecture, and external implementation partners on larger enhancements and integrations while maintaining accountability for CRM outcomes.
• Maintain accurate documentation covering configurations, automations, integrations, customizations, deployment processes, and support procedures.
• Identify and implement opportunities to improve CRM usability, automation, reliability, performance, and business workflows.
• Manage multiple support requests, development initiatives, and competing priorities while maintaining a high level of service and technical quality.
• Perform additional responsibilities as required while consistently contributing to a professional, customer-focused, and values-driven environment.

• 5+ years of hands-on experience with Microsoft Dynamics 365 or Dynamics CRM, including meaningful experience in administration, development, and production ownership.
• Strong expertise with Dynamics 365 Customer Engagement and Microsoft Dataverse, including configuration, security, solutions, and Power Automate.
• Demonstrated development experience with JavaScript in Dynamics 365, C# plugins or other Dataverse server-side development, and REST APIs or Dataverse Web API.
• Strong understanding of system integrations, data synchronization, solution deployment, and application lifecycle management across multiple environments.
• Proven production troubleshooting and problem-solving capabilities, including the ability to evaluate information from multiple sources and turn ambiguous issues into clearly defined solutions.
• Ability to gather and clarify technical requirements directly with business stakeholders and translate business needs into effective CRM solutions.
• Strong communication skills, with the ability to work effectively with both technical and nontechnical audiences.
• Customer-service mindset with a demonstrated commitment to providing responsive, high-quality internal support.
• Ability to work independently, prioritize multiple support and development initiatives, and take ownership of platform outcomes.
• Bachelor’s degree in a related field, relevant technical training, or equivalent practical experience.
• Preferred experience with Azure Data Factory or other Azure integration technologies, SQL and relational database concepts, or Power BI.
• Familiarity with Azure DevOps, source control, CI/CD, and Power Platform application lifecycle management tools is preferred.
• Microsoft Dynamics 365 or Power Platform certifications are a plus.
• Must reside in one of the following states: AL, AK, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MI, MT, MS, MO, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, WI, WV, or WY.
• Must have reliable high-speed internet and the ability to connect the work computer directly to a router or modem through a hardwired Ethernet connection.
• Comfortable working remotely Monday through Friday, generally 8:30 a.m. to 5:00 p.m. Eastern Time, with an hour-long lu