About the company
Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies.
Responsibilities
- Be the IT anchor for Graphcore’s Taipei office, supporting the people building next-generation AI computer.
- Support Windows, macOS and Linux systems across daily desktop needs and engineering workflows.
- Solve issues across devices, networks, applications and specialist tools that underpin development.
- Own hands-on support, user access, endpoint health, software setup and on-site infrastructure.
- Work with global IT and vendors when issues need broader resolution.
Requirements
- Strong hands-on support across Windows 11, macOS and Linux desktops and laptops.
- Confident troubleshooting across hardware, peripherals, networks, VPNs, Microsoft 365, Zoom and Slack.
- Experience managing users, permissions, passwords and basic Active Directory or group policy tasks.
- Security awareness across antivirus, encryption, multi-factor authentication and endpoint compliance.
- Ability to partner with engineering teams on development tools, workflows, documentation and issue resolution.
- Willingness to travel between the office and third-party factory locations for on-site infrastructure support.
Conditions
- Flexible working: Balance your work and personal life with greater flexibility.
- Generous annual leave: Take time to rest, recharge and enjoy life outside of work.
- Enhanced healthcare coverage: Private medical insurance alongside Taiwan's National Health Insurance scheme.
- Phantom equity: Share in Graphcore’s success.
- Family healthcare options: The opportunity to extend healthcare coverage to your family members.
- Financial protection: Life and critical illness insurance.
- Proactive wellbeing support: An annual health assessment allowance.
- Eye care reimbursement: Support towards the cost of maintaining your vision and eye health.