InvestEngine is a UK investment platform that makes it simple and low-cost for people to build long-term wealth with ETFs, through ISAs, pensions and general investment accounts.
The Operations team in Georgia ensures every client is onboarded and monitored safely and to a high standard.
Responsibilities
Complete transaction monitoring and enhanced due diligence (EDD) reviews, investigating unusual activity and escalating suspicions correctly.
Meet turnaround targets — most applications and monitoring cases within 24 hours — while keeping accuracy at 98% or above.
Keep internal registers and client records accurate and up to date.
Work with Compliance, Operations and Customer Experience to resolve escalations within SLA.
Spot inefficiencies and suggest practical improvements to processes.
Review and process new client applications for individuals and businesses, including identity, address, bank account and company checks.
Carry out PEP and sanctions screening at onboarding and as part of ongoing monitoring.
Requirements
Experience in a detail-focused, high-volume operations role — ideally onboarding, KYC/AML, compliance operations or similar in financial services.
Excellent attention to detail.
Strong time management.
Clear, professional written and spoken English.
Good risk awareness.
A proactive, collaborative way of working.
Nice to have: knowledge of KYC/AML, and experience with PEP and sanctions screening.
Conditions
6-month contract.
Fully remote.
Hiring process: short online cognitive assessment, TA interview (30 minutes), interview with the hiring team (45–60 minutes) including a short practical task, final interview.