About the Company
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents.
Observability Engineering
Owns the breadth and depth of observability and telemetry at Smartsheet. We build and operate the shared platform every engineering team depends on to understand how their software behaves in production (metrics, logs, distributed traces, RUM, synthetics, and AI/agentic telemetry) across a global, multi-region, commercial and government footprint.
You Will
- Architect the Telemetry Data Platform: Own the end-to-end design for how telemetry is landed, modeled, and queried.
- Own the Telemetry Data Model: Define the semantic conventions, shared business identifiers, and schema standards.
- Set OpenTelemetry Direction: Lead the migration to OTel-based instrumentation.
- Integrate AI and Agentic Telemetry with Databricks: Own the architecture connecting our observability platform to Databricks and MLflow.
- Instrument the Data Platform Itself: Bring first-class observability to our data estate.
- Build the Analytics Layer on Telemetry: Turn telemetry into decision-grade analytics.
- Engineer Collection and Routing at Scale: Architect the high-volume collection and routing tier.
- Own Telemetry Economics: Set the cost architecture for observability data.
- Carry Architecture Across Org Boundaries: Partner with the Data Platform, AI Platform, and infrastructure organizations.
- Raise the Technical Bar: Lead design and code reviews, author architecture decisions, and mentor engineers.
- Participate in a production support and on-call rotation.
You Have
- 10+ years of experience building and operating large-scale distributed systems, data platforms, or observability infrastructure.
- Deep Observability Expertise: Hands-on production ownership of metrics, logs, and distributed tracing at scale.
- Telemetry Data Engineering: Demonstrated depth in large-scale data engineering.