Program Manager

The Program Manager, Cloud & Data Protection will drive the successful delivery of strategic product development and innovation initiatives across cloud, infrastructure, and managed services.

• Translate product strategy and priorities into integrated delivery plans with defined outcomes, milestones, owners, dependencies, risks, and decision points.
• Maintain a consolidated view of assigned programs, assess delivery confidence, identify potential delays, and recommend changes to sequencing, priorities, or resource allocation when needed.
• Apply the Product Development Lifecycle framework to ensure required deliverables, stage-gate criteria, readiness assessments, and approvals are completed efficiently.
• Maintain fit-for-purpose program controls, including integrated schedules, risk and issue logs, assumption and dependency tracking, RACI matrices, decision records, launch-readiness criteria, and executive status reports.
• Identify systemic causes of delays, streamline cross-functional handoffs, coach initiative owners on governance practices, and escalate unresolved issues with clear impacts and recommended actions.
• Partner with Product Managers to turn product priorities and innovation concepts into executable programs while preserving their ownership of customer insights, product strategy, roadmaps, and business outcomes.
• Facilitate resolution of conflicts involving scope, timelines, requirements, handoffs, and resource commitments. Escalate decisions when teams cannot reach alignment.
• Represent assigned programs in planning and governance forums, coordinate inputs for roadmap reviews and quarterly business reviews, and provide recommendations for resource planning and prioritization.
• Communicate program health, milestone progress, risks, dependencies, capacity constraints, recovery plans, and required decisions in a concise, actionable format.
• Identify opportunities to simplify processes, strengthen accountability, improve governance, and increase consistency across product development initiatives.
• Where applicable, manage external dependencies that affect product milestones, technical readiness, and launch outcomes.

• Bachelor’s degree in business, information systems, engineering, or a related field, or equivalent practical experience.
• At least 5 years of experience leading complex, cross-functional projects or programs within a technology, cloud, infrastructure, or managed services organization.
• Demonstrated ability to manage complex programs from planning through completion, including integrated schedules, dependencies, risk management, executive communications, and delivery recovery.
• Strong command of project and program management practices, including governance frameworks, scope and change management, dependency resolution, escalation, and continuous improvement.
• Excellent attention to detail and the ability to independently manage multiple concurrent initiatives, competing priorities, and evolving deadlines.
• Strong written and verbal communication skills, with the ability to turn complex program information into concise executive updates, decision requests, risk assessments, trade-off recommendations, and recovery plans.
• Proficiency with tools such as Smartsheet, Asana, Jira, or Monday.com, as well as Microsoft Excel, PowerPoint, and Word.
• Experience building and maintaining integrated schedules, risk and issue logs, assumption and dependency registers, RACI matrices, decision records, and executive program reports.
• Preferred experience leading programs within product management, cloud, managed services, or infrastructure technology environments, working closely with Product Managers, Product Architects, Engineering, and operations teams.
• Familiarity with product development lifecycle frameworks, stage-gate processes, and agile methodologies.
• Experience assessing capacity constraints across complex programs and developing practical sequencing, prioritization, resource trade-off, and recovery recommendations.
• Professional certification.