Regulatory Operations Analyst

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

• Handle and resolve complex regulatory and user issues involving: regulatory, audit, or compliance inquiries and user complaints across Europe, North America, Latin America, and Asia-Pacific; AI governance and regulatory frameworks (e.g., EU AI Act, DSA, and OSA); regional content moderation and online safety requirements in markets including EU, UK, Brazil, Indonesia, and Australia; trust & safety incidents that intersect with regulatory obligations; privacy and intellectual property escalations e.g. privacy rights requests or copyright takedowns.
• Perform risk evaluations and investigations to shape the safety of our users and compliance with regulatory frameworks.
• Act as incident manager for highly sensitive regulatory reviews, coordinating with Legal on the interpretation of legal and regulatory standards.
• Interface directly with Legal, Governance Risk & Compliance, Privacy, Product, Policy and Support teams to coordinate escalations and resolution paths.
• Implement operational workflows for regulatory compliance and build and maintain tooling, escalation playbooks, and knowledge domains.
• Contribute to vendor training and governance models, especially during transitions and ramp-up phases.
• Lead or participate in cross-functional initiatives that strengthen our regulatory and legal infrastructure.
• Monitor operational health through case quality audits, SLA tracking, escalation accuracy, and data analysis.

• Have 8+ years of experience in regulatory compliance, legal operations, and trust & safety, preferably in a global or high-growth tech environment.
• Have translated content moderation or online safety requirements into operational workflows and can navigate evolving global frameworks as it relates to AI.
• Have partnered with in-house legal counsel, DPOs, or external regulators on audits, inquiries or escalations.
• Understand tiered support structures and have worked with vendor operations at scale.
• Bring a structured automation first, systems mindset to operational governance and risk evaluation.
• Communicate clearly, empathetically, and effectively, especially in writing responses to sensitive issues.
• Operate well in ambiguity and can manage multiple priorities simultaneously with speed and precision.
• Thrive in high-autonomy environments, making sound decisions independently and coordinating effectively across teams and time zones.

• This role may involve exposure to sensitive or concerning content, including complaints involving harassment, fraud, or regulatory violations. Strong personal discretion, empathy, and resilience are essential.