About the company
Stripe is a financial infrastructure platform. Strategic Supportability Operations (SSO) sits within Risk Operations and User Policy Operations, handling the most complex, high-stakes, and ambiguous user business cases.
Responsibilities
- Investigate complex, high-risk, and gray-area user business cases, applying deep risk knowledge to make sound, non-binary judgments
- Navigate ambiguity confidently—develop custom, evidence-based solutions
- Identify and escalate systemic trends across cases, proposing scalable solutions
- Collaborate across Risk Operations, User Support, Risk Partnerships, Legal, Compliance, and Product
- Engage directly with users in positive and sensitive conversations, maintaining a Users First mindset
- Communicate complex risk findings to internal partners, financial partners, and leadership
- Contribute to the design and improvement of SSO processes, decision frameworks, and tooling
- Build and maintain documentation, procedures, and playbooks
- Identify gaps in systems, policies, and strategies and recommend enhancements
Requirements
- 5+ years of experience in risk management, compliance, fraud, financial operations, or related field
- Demonstrated ability to navigate gray-area and non-binary decision-making
- Strong critical thinking and analytical skills
- Experience collaborating cross-functionally on complex problems
- Ability to engage directly with users with empathy, clarity, and professionalism
- Strong written and verbal communication skills
- Comfort with ambiguity and fast-paced environments
- Track record of identifying systemic problems and driving process improvements
- Deep empathy for entrepreneurs and businesses
- Preferred: familiarity with compliance or financial partnership relationship management
- Preferred: experience with risk assessment in fintech or payments
- Preferred: working knowledge of data analysis and AI tools
- Preferred: background in regulatory compliance within financial services
- Preferred: knowledge of payment processing systems and associated risks