HybridDublin, Ireland
Trust & Safety Specialist
О роли
Описание вакансии
About the company
- Strava is the app for active people with over 200 million athletes in more than 185 countries.
- Mission: to motivate people to live their best active lives.
Responsibilities
- Review reactive user reports and proactive detection flags in Strava's moderation tool and Intercom.
- Make content and account enforcement decisions against Community Standards, Acceptable Use Policy, and internal policies.
- Own moderation queue targets jointly with manager, meeting SLA expectations.
- Escalate edge cases, novel policy questions, and high-severity incidents to senior team members or Legal.
- Contribute to compliance-driven review workflows for regulatory obligations including DSA and TIDA.
- Flag policy gaps, tooling friction, and recurring content patterns.
- Participate in cross-functional efforts with Policy, Legal, Engineering, and Customer Experience teams.
- For Tue-Sat role: serve as primary point of contact for Saturday escalations and time-sensitive regulatory obligations.
Requirements
- Experience in content moderation, online safety, or trust and safety operations.
- Comfort regularly reviewing sensitive and graphic content.
- Strong judgement in applying policy to ambiguous situations.
- Genuine motivation for operational execution work.
- Clear, concise communication skills.
- Ability to work independently.
- Experience with Intercom or similar ticketing platforms is a plus.
- Familiarity with content moderation regulatory frameworks (DSA, GDPR) is a plus.
- Professional fluency in a second European language is a plus.
Conditions
- Location: Dublin, Ireland.
- Flexible hybrid model: more than half of time on-site in Dublin office, two days per week.
- Two positions require working on a weekend day (Saturday or Sunday).
Стек и навыки
С чем работаем