← Все вакансии/Middle/jobgether
MiddleRemoteBrazil

Support Analyst

J
jobgether
Уровень
Middle
Формат
Remote
О роли

Описание вакансии

About the company

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Analista de Suporte Pleno (Developer L3) based in Brazil.

Responsibilities
  • Develop, enhance, and maintain software applications, ensuring performance, scalability, reliability, and maintainability.
  • Design, develop, and maintain RESTful APIs and microservices to support application integration and business requirements.
  • Perform unit and integration testing to ensure software quality and prevent regressions.
  • Work with Oracle databases and PL/SQL to develop, optimize, and maintain database solutions.
  • Investigate, troubleshoot, and debug complex application issues, providing effective solutions in a technical support environment.
  • Write clean, efficient, and maintainable code in accordance with established development standards and best practices.
  • Participate in code reviews, provide constructive feedback, and contribute to continuous improvements in software quality.
  • Collaborate with product owners, software architects, developers, and other stakeholders to understand requirements and translate them into technical specifications.
  • Support application integrations and contribute to resolving technical challenges across interconnected systems.
  • Create and maintain technical documentation for development projects, applications, and support processes.
  • Work within agile development practices to deliver reliable solutions on schedule.
  • Stay up to date with emerging technologies, development frameworks, and AI-assisted software engineering tools.
Requirements
  • Professional experience developing applications with Java, including object-oriented programming principles and design patterns.
  • Experience with the Spring Framework or similar Java development frameworks, including Java Spring applications with React or Angular on the front end.
  • Proficiency in PL/SQL and experience working with Oracle databases.
  • Experience designing, developing, and integrating RESTful APIs and microservices architectures.
  • Familiarity with messaging technologies such as RabbitMQ.
  • Knowledge of containerization and orchestration technologies, including Docker and Kubernetes.
  • Familiarity with Google Cloud and Jira.
  • Ability to work effectively in an agile environment, manage priorities, and deliver high-quality solutions within established deadlines.
  • Strong analytical and problem-solving skills, with the ability to investigate complex technical issues and identify practical solutions.
  • Good communication and collaboration skills to work effectively with multidisciplinary teams and technical stakeholders.
  • Previous experience in L2 or L3 customer support, application integration, or direct customer-facing technical consulting is considered an advantage.
  • Experience using AI-assisted development tools, such as Claude Code, is a plus.
Conditions
  • Comprehensive health and dental insurance.
  • Food and meal allowances.
  • Childcare assistance.
  • Extended parental leave.
  • Access to fitness facilities and health and wellness professionals through Wellhub (formerly Gympass) and TotalPass partnerships.
  • Profit-sharing program (PLR).
  • Life insurance.
  • Continuous learning opportunities through an internal learning platform.
  • Employee discount programs.
  • Free online resources dedicated to physical health, mental health, and overall well-being.
  • Pregnancy, parenting, and responsible parenthood courses.
  • Partnerships with online learning platforms and language-learning programs.
  • Additional employee benefits and development opportunities.
  • Remote work arrangements. Please note that employees residing in the Campinas Metropolitan Region are required to attend the company's offices in accordance with the applicable attendance policy.
Стек и навыки

С чем работаем