About the company
The Sustaining Engineering team supports deployed systems and associated data centre infrastructure, focusing on reliability, serviceability, availability and continuous improvement.
Responsibilities
- Lead and develop the Sustaining Engineering function, setting direction, priorities, operating rhythms and success measures
- Build, manage and coach a multidisciplinary engineering team spanning failure analysis, systems engineering, firmware and software support, data engineering and quality
- Own the advanced technical support path for complex deployed-system issues: triage, root cause analysis, containment, corrective action and communication
- Establish and improve processes for failure reporting, analysis, corrective action and prevention
- Partner with engineering, operations, manufacturing, quality, sourcing and suppliers to resolve recurring hardware, firmware, software and system-level reliability issues
- Use fleet telemetry, service data, repair information and failure-analysis outputs to identify trends and prioritise improvements
- Drive feedback loops from deployed-system performance into design, validation, manufacturing and serviceability
- Define requirements for tools, workflows, laboratory capability and data infrastructure
- Develop scalable approaches to failure analysis, including laboratory processes and returned materials handling
- Establish metrics and reporting for reliability trends, issue status and operational performance
- Represent sustaining engineering in cross-functional reviews and technical forums
Requirements
- Experience leading sustaining engineering, reliability engineering, failure analysis, hardware systems engineering or data centre infrastructure engineering
- Strong understanding of deployed-system reliability, root cause analysis, corrective action, serviceability and lifecycle improvement
- Experience building and leading multidisciplinary engineering teams, including developing managers and technical leads
- Ability to operate at strategic and detailed technical levels
- Experience working across hardware, firmware, software, operations, quality, manufacturing and supplier teams
- Strong analytical capability using telemetry, quality data, service data and failure-analysis outputs
- Demonstrated ability to establish scalable engineering processes and drive continuous improvement
- Excellent communication and stakeholder management skills
- Desirable: large-scale data centre compute/storage/networking/power/cooling; FRACAS; fleet telemetry and analytics systems; failure-analysis laboratory capability; supplier quality engineering; statistical analysis and quality methods
Conditions
- Location: Milpitas, California, United States
- Flexible working and comprehensive benefits: medical, dental, vision, FSAs, HSAs, disability and life insurance, 401(k), commuter benefits, wellness services, EAP