Qualtrics is an Experience Management platform serving over 18K clients globally.
The Unified Orchestration team (ML Topics and XM Pipeline) builds core backend infrastructure that classifies and routes hundreds of millions of unstructured customer text data points.
Responsibilities
Take end-to-end ownership of backend features from scoping and architecture to production release and operational support.
Lead projects by coordinating contributors across science, product, and data platform teams.
Inspect and review agentically generated code to ensure system safety and production readiness.
Use operational signals, logs, and metrics to identify errors and eliminate bottlenecks.
Evaluate topic classification models by comparing performance, cost, quality, and customer experience.
Design, build, and maintain high-throughput backend workflows.
Implement advanced telemetry and monitoring.
Participate in on-call rotation (~1 week every 6 weeks).
Requirements
Experience building, scaling, and operating high-throughput, high-availability backend services in distributed environments.
Proven track record of feature ownership or project leadership.
Practical operational experience with production monitoring, alerting, troubleshooting, scaling, and databases.
Experience with LLMs, model evaluation, or ML experimentation pipelines.
Familiarity with Go, TypeScript, Temporal, Kubernetes, or equivalent distributed systems tech stacks.
Conditions
Location: Reston, Virginia, United States.
Annual Experience Bonus, Global Wellness Benefit, comprehensive healthcare and 401(k) matching.