About the company
Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe.
Responsibilities
- Create stories tied to key priorities: identify and develop customer stories that support Databricks priorities, translating technical use cases into compelling narratives with clear business outcomes.
- Build with strategic customers: build relationships with customers and account teams to uncover opportunities for case studies, videos, speaking engagements, and other advocacy activities with our most strategic customers in the Americas.
- Deliver a great customer experience: improve the customer participation experience, reflected in strong completion rates, positive feedback, and repeat engagement.
- Own programs end-to-end: deliver programs on schedule, within approved resources, and with clear stakeholder and customer approval milestones from strategy through launch.
- Bring customer stories to life at key events: increase the reach and effectiveness of customer storytelling at key events through activations that drive attendee engagement.
- Build and automate with AI: improve the speed, quality, and scale of story development by deploying AI-powered tools and workflows.
- Build repeatable processes: enable customer marketing to scale through repeatable templates, processes, and workflows.
- Track metrics and impact: establish clear performance reporting that demonstrates program contribution to customer advocacy, content usage, GEO optimization, event engagement, and other agreed business measures.
Requirements
- 4–7 years of experience in customer marketing, customer advocacy, content marketing, or a closely related function supporting enterprise customers.
- Demonstrated success independently managing customer marketing or advocacy programs from strategy through execution and delivering measurable results.
- Excellent writing, editing, and interviewing skills, with the ability to translate complex technical use cases into compelling business-value narratives.
- Experience building trusted relationships with large enterprise customers and navigating multiple accounts, legal, communications, and executive stakeholders.
- A customer-first approach demonstrated through clear communication, thoughtful preparation, and the ability to create a positive, low-friction participation experience.
- Strong program management, prioritization, and judgment skills, including the ability to manage timelines, resources, approvals, and competing priorities.
- Practical experience building or automating AI-enabled tools and workflows that improve efficiency, quality, or insight generation.
- Ability to influence cross-functional partners and work effectively with key stakeholders across industry marketing, product marketing, field marketing, account teams, and other partner organizations.
Conditions
- Pay Range (Zone 1): $136,600 — $187,750 USD.
- Total compensation package may also include eligibility for annual performance bonus, equity, and benefits.
- Databricks is committed to fostering a diverse and inclusive culture and equal employment opportunity standards.