About the company
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.
Responsibilities
- Lead all work related to the words across multiple projects within a single initiative—creating clear, concise, and delightful copy for your product surface, and training large language models that ultimately create the copy on others.
- Develop inspiring, strategic ideas based on product requirements, data, and/or research.
- Set the quality bar for AI-generated content: write the guidelines and examples, grade and rank model outputs, and calibrate VJs.
- Drive consensus with stakeholders and/or partners on content recommendations.
- Manage copy deadlines and deliver detailed copy across multiple projects.
- Connect with cross-functional partners including Design, PM, Legal, accessibility, and localization.
- Join writing team crits to present work and help sharpen the work of your teammates.
- Present content and design work to directors, executives, or other stakeholders.
Requirements
- 10+ years of experience in UX writing, content design, or content strategy.
- Proven ability to lead content/copy work from concept to detailed design.
- Experience in LLM prompting, generative AI, and model evaluation, with a point of view on training writing quality into a model.
- Proven systems thinking and product strategy.
- Experience building systems—guidelines, reference examples, evals—that scale across a team.
- Experience writing content principles, messaging frameworks, and style guides, and adapting them into guidelines a model can be trained and evaluated against.
- Proven ability to collaborate with cross-functional teams in all stages of design and build.
- Comfortable working independently in a fast-paced, ambiguous environment.
- Familiar working alongside other design disciplines in Figma.
- Experience working with and presenting to executive teams.
- Solid understanding of user experience design principles and interaction patterns.
Conditions
- This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager and will lean toward PST hours.
- Must live in a state where Airbnb, Inc. has a registered entity.