About the company
Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.
Responsibilities
- Own your book of business: Manage a defined portfolio of commercial-segment customers (typically up to 1,000 employees), delivering predictable renewals and identifying expansion opportunities.
- Run a value-led account cadence: Lead quarterly business reviews, executive alignment sessions, and success planning conversations.
- Build and progress expansion pipeline: Identify and prioritise upsell and cross-sell opportunities through proactive outbounding, account segmentation, and deep customer research.
- Use data to drive decisions: Monitor product adoption, health indicators, time-to-value milestones, and renewal risk signals.
- Partner cross-functionally: Work closely with Renewals, Customer Success, People Science, and Product.
- Maintain operating rigour: Keep CRM hygiene and forecast accuracy high.
- Educate and advise: Stay current on HR and Talent trends.
Requirements
- Ideally 3+ years of quota-carrying experience in B2B SaaS account management or a commercial expansion role.
- Proven ability to manage a commercial or mid-market book of business, balancing volume with consultative, multi-stakeholder deal management.
- Strong command of the SaaS customer lifecycle and core commercial metrics (ARR, NRR, GRR).
- Exceptional discovery and executive-ready communication skills.
- Data fluency and CRM discipline.
- Familiarity with sales methodologies such as MEDDPICC.
- Proficiency in sales tools such as Salesforce, Gong, LinkedIn Sales Navigator, and Outreach.
- A collaborative, team-first mindset.
- Nice to have: HR tech experience, experience working with EMEA customers.
Conditions
- Hybrid working: average of 2 days a week from the local Culture Amp office.
- Perks & benefits available.