About the company
ClickHouse is expanding its Support Services team, delivering exceptional service to customers worldwide.
Responsibilities
- Serve as a team member on customer projects, focusing on design, architecture, integration, implementation, and documentation.
- Provide case-initiated consultative support to strategic users, customers, and prospects.
- Provide architectural, technical, and migration assistance, including hands-on tasks.
- Work as a member of the Support Team, handling L1 to L3 cases and communications.
- Partner closely with ClickHouse Product Management, Engineering, and Sales.
- Develop and assist with a wide range of content, including documentation, knowledge base articles, and blogs.
- Assist with hiring and mentoring new team members.
- Be available for scheduling and on-call needs, including up to 35% estimated onsite regional travel.
Requirements
- 5+ years of experience in Professional Services, Support, Technical Accounts Management, Engineering/SRE, and/or Project Management roles.
- 5+ years of relevant industry experience in implementing, operating, and/or supporting scalable, fault-tolerant, distributed database management systems.
- Technical breadth and depth in DBMS, OLAP, Cloud/SaaS platforms, distributed systems, Linux/Unix, Kubernetes, System or Network Administration, and big data.
- Experience leading and shipping large scope technical projects.
- Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering.
Bonus points
- Experience with ClickHouse
- Experience with OSS and open-source technologies
- Experience with Azure, GCP, or AWS
- Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others