AI Process Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff AI Process Specialist based in the United States.

• Lead high-impact digital transformation and process improvement initiatives that use AI, automation, analytics, and technology to deliver measurable operational and financial value, including projects with seven- to eight-figure business impact.
• Identify, evaluate, design, and implement AI/ML, intelligent automation, and technology-enabled solutions that improve business processes, efficiency, decision-making, and organizational performance.
• Conduct process discovery using process mining, value stream mapping, analytics, stakeholder interviews, and other structured techniques to identify inefficiencies, risks, dependencies, and opportunities for improvement.
• Develop and maintain comprehensive technical process documentation, including process flows, RACI matrices, integration diagrams, standard operating procedures, design artifacts, knowledge repositories, and other process documentation.
• Assess organizational readiness and change impacts while developing and executing change management strategies that support successful adoption of new technologies, systems, and processes.
• Lead stakeholder engagement activities, including impact assessments, communication planning, training needs analysis, resistance management, and adoption tracking.
• Provide project leadership for enterprise integrations, system implementations, strategic transformation programs, and other complex initiatives.
• Coordinate business and technical teams to align scope, requirements, timelines, dependencies, handoffs, deliverables, and implementation priorities.
• Deliver executive-level updates covering project progress, business value, ROI, feasibility, organizational readiness, risks, and adoption metrics.
• Apply appropriate process improvement methodologies, including Lean, Six Sigma, DevOps, or hybrid approaches.
• Build and maintain process repositories, dashboards, knowledge assets, performance measures, and other tools that support transparency and continuous improvement.
• Support organizational capability building through training, mentoring, knowledge sharing, and certification initiatives.
• Introduce new tools, technologies, processes, and improvement practices within a large, matrixed organization.
• Manage multiple concurrent initiatives with competing priorities, evolving requirements, tight timelines, and high executive visibility.

• 10+ years of experience leading digital transformation, process improvement, technology implementation, or complex operational initiatives within large, matrixed organizations.
• Experience working in healthcare or healthcare-adjacent organizations, with consulting experience considered a strong advantage.
• Demonstrated experience partnering with Finance, including familiarity with budgeting, financial reporting, business metrics, executive reporting, and financial impact analysis.
• Proven success scoping, leading, and delivering enterprise initiatives with measurable outcomes and significant executive visibility.
• Strong experience in technical process documentation, organizational change management, stakeholder engagement, and enterprise transformation.
• Bachelor’s degree in Computer Science, Business, Engineering, Information Systems, a health or medical discipline, or a related field, together with an MBA or equivalent combination.
• Required certifications in Change Management, such as Prosci, ACMP, or equivalent, and Lean Six Sigma Black Belt or Master Black Belt.
• Preferred certifications include PMP and relevant technical credentials in cloud platforms, analytics, AI/ML, or Microsoft Power Platform.
• Working knowledge of AI/ML, process mining, intelligent automation, technical documentation tools, visualization platforms, and Microsoft Power Platform.
• Strong communication, technical writing, stakeholder management, analytical thinking, and problem-solving abilities.
• Demonstrated thought leadership and experience introducing new technologies, tools, processes, or operating models within complex corporate environments.
• Highly organized, self-directed, and comfortable managing ambiguity, evolving priorities, multiple concurrent initiatives, and complex stakeholder environments.
• Ability to work independently while collaborating effectively across globally distributed teams.