Product Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Manager based in the United States.

• Set and execute the strategic vision for the digital health and telehealth portfolio, defining offerings, therapies, target outcomes, and the overall member experience.
• Own the end-to-end product experience across programs, including experiences delivered through external partners.
• Determine whether white-label or third-party solutions best serve each care area, and continuously reassess those decisions as offerings and partnerships evolve.
• Establish and deliver targets for subscribers, revenue, retention, and churn across individual programs and the broader portfolio.
• Source, assess, onboard, renew, expand, and renegotiate relationships with telehealth, pharmacy, and clinical service partners.
• Manage partner performance against volume, quality, and service-level commitments, including escalation, remediation, and exit decisions when necessary.
• Influence partner-delivered experiences across intake, prescribing, refills, adherence, and customer support to maintain high clinical and user-experience standards.
• Own portfolio-level commercial outcomes, including subscriber growth, revenue, margin, take rate, and churn.
• Develop unit economics and retention models covering patient starts, LTV, CAC, payback, pricing, promotions, and partner economics.
• Analyze churn and retention by program and customer cohort and lead improvements across product, partnerships, packaging, and offerings.
• Lead merchandising and promotional strategy, determining which programs and offers receive visibility and how they are positioned to customers.
• Collaborate with brand, content, demand, and growth teams on messaging, creative, launches, seasonal campaigns, and conversion strategies.
• Partner with Legal and Compliance on eligibility, licensing, and clinical program requirements across states and healthcare categories.
• Work with Engineering and Design on white-label experiences and differentiated user journeys.
• Represent the digital health portfolio to senior leadership through performance reviews, investment cases, and recommendations for new categories and partnerships.

• 6+ years of experience in cash-pay clinical e-commerce, direct-to-consumer digital health, or a closely related environment, with direct or indirect ownership of revenue, subscribers, and/or retention.
• Demonstrated experience managing third-party telehealth, pharmacy, clinical provider, white-label, private-label, or platform partnerships.
• Working knowledge of subscription and digital health unit economics, including patient acquisition, retention, lifetime value, customer acquisition cost, and payback.
• Strong partner management and commercial skills, with the ability to establish expectations, evaluate performance, negotiate effectively, and manage complex relationships.
• Proven product leadership experience spanning strategy, execution, optimization, and measurable business outcomes.
• Ability to operate effectively in ambiguous, fast-changing environments, particularly within businesses scaling from early-stage concepts toward larger operations.
• Strong analytical and problem-solving capabilities, with the ability to translate customer, operational, and financial data into product decisions.
• Excellent cross-functional communication skills and the ability to influence engineering, design, marketing, growth, legal, compliance, and executive stakeholders.
• Preferred experience with merchandising or promotional strategy in an e-commerce or DTC environment, including copy and creative decisions.
• Experience in metabolic or weight management, women's health, men's health, skincare, lifestyle, or related digital health categories is preferred.
• Familiarity with HSA/FSA products and employer-sponsored benefit programs is a plus.
• Ability to participate in an in-person onboarding experience and travel as required for team gatherings.

• Salary range: $120,500–$157,000 per year.
• Eligibility for performance-based incentives and restricted stock units as part of total compensation.
• Medical, dental, and vision coverage.
• HSA contribution and matching.
• Dependent care FSA matching.
• 401(k) matching.
• Uncapped paid time off.
• Paid parental leave.
• Personal and healthcare financial literacy programs.
• Ongoing education and tuition assistance.
• Gym and fitness reimbursement.
• Wellness program incentives.
• Remote work within the United States.
• In-person onboarding through an immersive company program, with required travel and accommodations covered.
• Potential to begin onboarding virtually before attending a later onsite session.