Director, Medical Information

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Medical Information based in United States.

• Lead the strategic development, implementation, and ongoing evolution of the Medical Information function, supporting current and future pipeline assets.
• Develop and execute the Medical Information strategy, operating model, governance framework, and service delivery approach, including oversight of external vendors and call center operations.
• Build scalable capabilities across processes, systems, standard operating procedures, content management, and workflows to support evolving Medical Affairs priorities.
• Oversee the creation, scientific review, approval, maintenance, and lifecycle management of accurate, balanced, and compliant Medical Information response documents and related content.
• Partner with Scientific Communications, Medical Education, Evidence Generation, Publications, and Field Medical teams to ensure consistent scientific messaging and effective Medical Information resources.
• Establish and optimize governance, policies, and procedures in alignment with applicable regulations, industry standards, and internal requirements.
• Develop metrics, dashboards, and analytics to monitor performance, identify trends, evaluate service quality, and drive continuous operational improvement.
• Analyze medical inquiry trends and insights to identify evidence gaps and inform Medical Affairs strategy, scientific communications, educational priorities, and future evidence generation.
• Identify and implement innovative technologies, digital capabilities, and improved service models that enhance operational efficiency and the experience of Medical Information users.
• Support Medical-Legal-Regulatory review processes and other appropriate cross-functional governance activities.
• Build, lead, coach, and develop a high-performing Medical Information organization while fostering scientific excellence, collaboration, accountability, and continuous improvement.
• Influence cross-functional decisions and initiatives across a matrix organization, building consensus and driving execution without relying solely on formal authority.

• Advanced scientific or medical degree such as PharmD, PhD, MD, or equivalent.
• At least 8 years of experience within the biotechnology and/or pharmaceutical industry.
• At least 6 years of experience in Medical Information, Medical Affairs, Medical Communications, or a related scientific function.
• At least 4 years of people leadership and/or management experience.
• Demonstrated experience building or leading Medical Information capabilities spanning strategy, operations, content, governance, and vendor management.
• Experience in neuroscience, psychiatry, CNS, or specialty therapeutics is preferred.
• Experience supporting pre-commercial Medical Affairs, commercialization readiness, and/or product launch planning is advantageous.
• Strong knowledge of applicable FDA regulations and industry guidance related to Medical Information, scientific exchange, adverse event reporting, and product quality complaint reporting.
• Experience with Medical Information vendors, contact center operations, content management systems, and related technologies.
• Proven ability to establish and optimize Medical Information metrics, dashboards, analytics, and continuous improvement programs.
• Strong scientific writing, medical content development, and content review capabilities.
• Ability to interpret medical inquiry trends and translate insights into actionable Medical Affairs strategies and evidence or educational opportunities.
• Demonstrated experience collaborating across Medical Affairs, Scientific Communications, Medical Education, Evidence Generation, Pharmacovigilance, Regulatory Affairs, Clinical Development, Legal, Compliance, and Commercial functions.
• Exceptional strategic leadership, communication, analytical, organizational, and problem-solving skills.
• Strong ability to operate effectively in a fast-paced, cross-functional, and evolving biotechnology or pharmaceutical environment.
• Proven experience influencing stakeholders without direct authority, building consensus, and leading complex initiatives in a matrix organization.
• Ability to build, mentor, and retain high-performing teams while promoting a collaborative and inclusive culture.
• Excellent prioritization and adaptability when managing multiple initiatives and changing business needs.
• Willingness and ability to travel domestically up to 10%.
• Applicants must have employment rights in the country where they are applying, as employment visa sponsorship is not available.

• Base salary: $210,000–$255,000 USD annually, with final compensation determined by qualifications, skills, experience, competencies, and work location.