About the company
The IT SaaS Engineering Team plays a critical role in enabling MongoDB’s post-sales business processes, including Customer Success, Support, Renewals, Services, and account management workflows. By leveraging Salesforce and related business systems, the team ensures that post-sales teams have the tools, automation, security, and governance needed to effectively manage customer relationships, support customer outcomes, improve operational efficiency, and drive long-term customer growth.
Responsibilities
- Lead the architecture, design, and development of scalable Salesforce solutions supporting post-sales teams, including Customer Success, Support, Renewals, Services, and account management workflows.
- Translate business requirements into secure, maintainable, and scalable technical solutions aligned with long-term platform strategy.
- Partner closely with business stakeholders, product teams, and engineering teams to refine requirements and deliver high-quality post-sales solutions.
- Oversee integrations between Salesforce and other enterprise platforms, ensuring reliable data flow and sound system design across the customer lifecycle.
- Drive platform optimization across performance, scalability, usability, maintainability, and governance.
- Establish and enforce engineering standards for coding, testing, documentation, CI/CD, and release management.
- Troubleshoot complex technical and production issues and drive long-term, scalable resolutions.
- Maintain technical documentation, including architecture decisions, design specifications, and implementation details.
- Stay current with Salesforce platform capabilities, releases, and best practices, and proactively recommend improvements.
- Proactively identify process and technical gaps, and help define and drive tech debt reduction initiatives, platform modernization efforts, and engineering efficiency improvements across the Salesforce ecosystem.
- Leverage AI-powered engineering tools such as Apex Guru, GitHub Copilot, Salesforce Agentforce/Vibes, Claude Code, and similar capabilities to improve development productivity, code quality, design effectiveness, troubleshooting, and documentation, while applying strong judgment around security, privacy, accuracy, and responsible AI usage.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
- 12+ years of experience in Salesforce engineering, application development, or technical leadership within global SaaS organizations.
- Strong hands-on experience with Apex, Lightning Web Components, Flows, integrations, and Salesforce platform customization.
- Strong understanding of Salesforce architecture, governor limits, design patterns, and scalable solution design.
- Experience designing or supporting Salesforce solutions for post-sales functions such as Customer Success, Support, Renewals, Services, or customer lifecycle management.
- Experience with DevOps, CI/CD, release management, and Agile/Scrum delivery models.
- Salesforce Platform Developer II certification required; Salesforce Certified Application Architect and Salesforce Certified System Architect certifications strongly preferred.