About the company
This role offers the opportunity to support critical enterprise network infrastructure and ensure the reliability of essential systems and applications.
Responsibilities
- Monitor critical enterprise-wide systems, applications, and network operations within the Network Operations Center.
- Track data downloads and scheduled jobs to verify successful completion, identify failures, and address interruptions.
- Collaborate with programmers, requestors, technical teams, and other stakeholders to investigate errors and resolve operational issues promptly.
- Apply knowledge of network systems, applications, and infrastructure to support network designs, expansions, and configurations.
- Install, configure, maintain, and troubleshoot network services and devices.
- Provide customer support by diagnosing network connectivity and performance issues and implementing appropriate resolutions.
- Participate in inspections, system testing, maintenance activities, and infrastructure upgrades.
- Support configuration modifications and changes to network systems and services.
- Perform troubleshooting, testing, scripting, and coding activities as needed to support network operations.
- Develop, maintain, and update technical documentation, procedures, and configuration records.
- Provide independent technical support and assist with system-related issues without requiring continuous direction.
- Contribute to continuous service availability through 24/7 operational coverage, including on-call support when required.
- Help restore services quickly and maintain agreed-upon service levels.
- Coordinate with the Network Operations Center Manager or the relevant Network Services Run or Build Manager.
- Perform additional duties as required.
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, or a related field, plus at least three years of relevant IT experience; an equivalent combination of education, training, and experience is also acceptable.
- Strong technical aptitude in network infrastructure, network services, and enterprise systems.
- Experience troubleshooting, testing, installing, configuring, and maintaining network devices and services.
- Ability to monitor system processes, identify failures, investigate errors, and coordinate timely resolutions.
- Familiarity with scripting and coding for troubleshooting, testing, or operational support.
- Ability to support network configuration changes, upgrades, and infrastructure improvements.
- Strong analytical and problem-solving skills, with attention to detail and a structured approach to incident resolution.
- Effective communication and collaboration skills when working with customers, programmers, and cross-functional technical teams.
- Ability to work independently while escalating complex issues and coordinating with relevant stakeholders when necessary.
- Willingness to participate in 24/7 service coverage, including on-call support as required.
- Availability to work the scheduled Wednesday-to-Saturday shift, from 7:00 a.m. to 5:00 p.m.
- Ability to perform the role primarily in person at a designated university location.
Conditions
- Compensation and salary details were not specified in the provided job description.
- Benefits and paid leave details were not specified in the provided job description.
- The position is primarily on-site; remote workdays may be available at departmental discretion.
- Opportunities to contribute to enterprise network reliability and infrastructure improvement within a university environment.