About the company
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Responsibilities
- Respond in a Tier 2 role including 24x7 monitoring, detection, triage, and incident response functions
- Support and develop CDU metrics and KPIs (MTTD, MTTR, alert volume/fidelity, coverage) and report on program health to security leadership
- Drive continuous improvement of detection logic, playbooks, and automation in partnership with detection engineering and threat intelligence teams
- Serve as an escalation point and incident commander for high-severity security incidents, coordinating cross-functional response
- Partner with Threat Intelligence, Detection Engineering, IT, Legal, and Product/Engineering teams to close gaps in visibility and response
- Manage relationships with any outsourced/MSSP or co-managed CDU partners, ensuring SLAs and quality standards are met
- Evaluate and help select CDU tooling (SIEM, SOAR, EDR, XDR, ticketing) and drive adoption of automation to reduce analyst toil (Crowdstrike, Daylight (AI Triage Tool), Wiz, Splunk, Arnica, AWS)
- Own CDU-related audit, compliance, and customer trust requirements (e.g., SOC 2, ISO 27001, FedRAMP as applicable)
- Build and maintain incident response runbooks, tabletop exercises, and post-incident review processes
- Participate in an on-call rotation for incidents and provide leadership presence during major security events
Requirements
- 5+ years in security operations, incident response, or a related security discipline
- Demonstrated experience scaling a 24x7 CDU function, whether in-house, hybrid, or via MSSP oversight
- Strong technical grounding in SIEM/SOAR platforms, EDR/XDR, network and cloud security monitoring, and the MITRE ATT&CK framework
- Experience leading incident response for significant security events, including coordination with legal, communications, and executive stakeholders
- Track record of hiring, developing, and retaining security talent
- Excellent communication skills — able to translate technical detail into risk-based language for non-technical leaders
- Experience with cloud environments (AWS, Azure, or GCP) and SaaS security operations
Nice to Have
- Experience in a SaaS or enterprise software company handling customer data at scale
- Familiarity with compliance frameworks relevant to Qualtrics' customer base (SOC 2, ISO 27001, FedRAMP, GDPR)
- Relevant certifications (CISSP, GCIH, GCFA, CISM, or similar)
- Experience building or maturing threat detection and threat hunting programs
- Background in scripting/automation (Python, PowerShell) to support SOAR workflows