About the company
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale. The Elastic Search AI Platform is used by more than 50% of the Fortune 500.
Responsibilities
- Be the Trusted Technical Advisor, working with the customer and Field and Services Teams
- Define and communicate technical success criteria for customers
- Craft detailed Technical Success Plans tailored to customer goals
- Ensure a successful technical customer journey from onboarding to adoption
- Understand and articulate the value proposition of Elastic solutions
- Identify and eliminate technical frictions
- Liaise between customers and support
- Collaborate with the Service Team to deliver personalized solutions
- Develop understanding of customer's business needs and translate into technical requirements
- Find opportunities for expansion
- Foster ongoing customer relationships
- Continuously review and assess customer consumption of Elastic solutions
Requirements
- Bachelor's degree in Computer Science, Engineering, Information Systems, or related field preferred
- Experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer
- Hands-on experience with Elastic solutions or equivalent technologies
- Experience with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana)
- Excellent communication and presentation skills
- Strong social skills
- Demonstrated problem-solving skills
- Ability to lead multiple projects simultaneously and meet deadlines
Conditions
- Distributed company
- Competitive pay based on the work you do
- Health coverage for you and your family in many locations
- Flexible locations and schedules