Discord has a highly engaged community of millions of daily active users
Discord plays a uniquely important role in the future of gaming
Responsibilities
Work the shared IT support queue alongside the team, helping Discordians with their day-to-day technology needs
Support the full employee technology surface hands-on: device and endpoint setup (Jamf, Intune), identity and access basics (Okta), SaaS access, and the endpoint security tooling we run with Enterprise Security
Keep the conferencing and AV rooms reliable, and be hands on deck to support live events
Run onboarding and offboarding so a new Discordian is equipped on day one and deprovisioned on exit
Take on well-scoped projects with growing autonomy, and start turning the repetitive manual work you see in the queue into automation
Participate in on-call rotations
Requirements
Hands-on exposure across several parts of that surface
A genuine automation instinct, even if early: you reach for automation before a runbook, and you lean on AI to write the scripts and glue that make manual work disappear
Strong troubleshooting instincts and a habit of understanding the system, not just clearing the symptom
A collaborative, low-ego, secure-by-design posture, clear written communication, and eagerness to grow across domains
3+ years of experience providing IT Helpdesk support and exposure to managing backend IT systems (e.g. Okta, Jamf etc.) in high growth tech companies
Bonus points
Exposure to SOC 2 or SOX access-review processes
Background in high-growth consumer tech
Conditions
For this role, the Hiring Manager needs this person to be in the office 3 days a week
The US base salary range for this full-time position is $124,000 to $155,000 + equity + benefits